Best Western Premier Agung Resort Ubud

Excellent hotel, friendly staff. The check-in process was smooth and provided necessary information. Welcome drink was provided Poolside view room was great. Thank you for the honeymoon decoration, we appreciate the gesture. Room was clean with thoughtful amenities such as umbrell and  bamboo holder to dry clothes a the  balcony. Bed was comfortable and thoughtful with soft and hard pillow per person. There was small pillow as well. Washroom amenities weres good. Necessary amenities such as shampoo, conditioner, shower gel and  body lotion were provided and were decent. Toothbrush, shaver was decent too. They even provided sewing kit which was thoughtful. Pool was great. There is area for baby/toddler to play in. Breakfast was fantastic with vegetarian choices, live station (omelette, pan cake, waffles), sausages and variety of breads. We love the choice of providing yogurt, herbal drink and packets of milk. The hotel were thoughtful to cater for children as well. Gym were decent and open until 10pm. Treadmill, cycling and lifting weights. Small mineral bottles and towels were provided. Complimentary afternoon tea from 2-5pm. 3 variety of small bites and changed daily. Detox water and nuts were self service at lobby. Special mention to housekeeping iluh suryantini and Front Office Janu with integrity. I left my debit card and cash (SGD 200 & USD 200) inside Safety box. Janu WhatsApp call and informed about it. I'm touched that both staff were honest which made me want to provide review in trip.com, Google review and TripAdvisor. As I was already travelling to Uluwatu, Janu was able to send missing items to my hotel in Uluwatu. I'm grateful for the gesture as my plans would be spoilt if I had to return to ubud to collect. With such exceptional service, I feel safe staying in Best Western Premier again. The integrity of iluh suryantini has won our hearts, thank you for being honest. We are glad to stay here.

Room is clean, and the staffs is friendly and helpful. Food is okay

This resort has changed my stereotypical perception of the Best Western brand, which is normally associated with motels or budget hotels. Although it is not right in the centre of Ubud (which may not be a good location to stay, given the constant hustle and bustle) and walking to the main road takes about 10 minutes (though ordering a Gojek motorbike or car would take the need to commute on foot out of the equation), I could not be happier with my choice of accommodation. I looked forward to returning to the resort after my morning tours, even if it’s just lazing by the gorgeous two-tier infinity pool flanked by coconut trees or getting a relaxing message at the pretty good in-house spa. Though the breakfast buffet is forgettable, to say the least, the meals they serve at the all-day restaurant are surprisingly pretty good, particularly the succulent Bebek Goreng (fried duck), which can rival those served at the more established restaurants in Ubud. It opens til 11 pm (last order half an hour before closing), so you can still be well fed even if you arrive late in evening as I did. And the service provided by every member of the staff is impeccable. This resort will be my first choice of accommodation if or when I return to Ubud.

Excellent hotel, very very clean inside and outside super friendly staff, great location and view. The shuttles is addition value. Thank you and keep up your good work guys, will be coming back for sure...

Overall my stay was perfect, would like to thank the receptionist Ms. Mia and the rest of the crew for their hospitality.

They provide free shuttle service to Ubud center, which was a pleasant surprise. It’s a bit old but good enough for a short stay. Nice view from balcony.

Wonderful stay at Ubud’s BW. This was one of the most beautiful best western hotels I’ve stayed at to date. The location is fabulous, close to town but also right on the rice fields. The pool is 10/10 fabulous. Rooms are modern, clean, large. The balcony is also an added touch. The food is amazing at this resort and they will serve you poolside. Honestly, I don’t have anything negative to say about this hotel. I would argue this is one of the nicest and best priced resorts in the Ubud area. You will not regret booking here! An important side note is that the room doors are 100% sealed meaning no critters can get Into your room which is a big problem in Ubud hotels!!

It is only 15 min walk to the center of Ubud, the Palace, and it is located on a quiet road, but it is still a major road car can travel on. Beware that some hotel/villas in Ubud are located really in countryside which car would not able to reach. The environment of the hotel is beautiful, very untypical of a Best Western. And the staff are super friendly and helpful.

Had a very comfortable stay! Very clean room and toilet. Love that the room doesn't look old, design is pretty modern. Breakfast spread for buffet is decent. Quite abit of walk (around 20+ mins) to the central of Ubud but for this price, I would definitely stay again. Good service of staffs. Recommended. Thank you for the free upgrade!