Beach Haus Bal Harbour

The apartments are really nice and spacious We had a big issue with one of the managers or staff members when we asked him to help open up a room for us on our Sabbath and doors were all electronic. He point blank refused and stated 'its not my problem if your religion won't let you do it' and we should basically go get stuffed. Instead a kind neighbour helped us out who heard the encounter and was shocked. Of course this staff member wasn't obliged to help us and he's right that my religion isn't his problem, but there's a way to speak to people. Many people intentionally make choices about things that then go wrong, such us ourselves with our religion, does that mean though we can't ask other to help when in need! There's certainly no justification to be rude about it. As a side point I had made a prior call to the hotel about my access issues on the Sabbath and was told they would help me, on the Friday I again asked the lady at reception if she could help me on Saturday, I was told she could help me out anytime until 5pm when she leaves. On Saturday morning when I came down the receptionist came to tell me that her manager doesn't allow her to help us out. Please note this 'help' I needed would in reality have taken less than a minute

Stayed at Beach Haus Bal Harbour. Impossible to speak to anyone in advance to make reservation. Emily on reception very helpful but only worked limited hours and service quite poor or non existent. . Accommodation adequate with well appointed kitchen and bathroom appliances but bath “isolated” with no shelf or tray for soap etc no stool/chair sounds frivolous but very inconvenient. Cleaning only at a price so apartment either dirty or you clean yourself. Two swimming pools no attention so dirty and uninviting. Location not convenient as a fair walk across two roads to beach [where service was also poor] and a twenty/thirty minute walk or Uber to nearest coffee shop and it would be helpful to provide vending machines at location as no facility for food/drink.

I checked in and I checked out. I had a bad feeling before my stay after an extremely rude phone conversation with the manager/owner. He basically stated that he didn't need my business. The front desk clerk followed his lead, she was incredibly rude and alloof and was more interested in her ramen noodles that serving my family. Terrible energy and horrible service. Price surges do not justify this property, Oh and beware....apparently daily housekeeping is NOT included when you book through ******* or *********** :/

Today I visited Balharbour beach for the first time, there are very friendly staff, good service and very tasty food and drinks, very comfortable sun loungers and you can choose any place for yourself, the view is very beautiful, I’m delighted ⛵️😍🥰🎉🫶🏻🏖️

Worst experience ever in a hotel. If you read it, you will definitely be afraid to come. We booked for 3 nights, pre-paid, and we were advised that if we arrived after 4pm, we would not be attendes by anyone and we would receive an email with instructions to get in. And everything went fine, until the moment, the second day a man came yelling at the parking area of the hotel saying this was a private residents area and we needed to pay for the parking or our car would be towed. (Which obviously we didn’t know) We left because we had plans and excursions booked and we received several whatsapp messages saying our car would be towed (but we were not at the premises!). Finally at night when we got back to the hotel he had blocked us the entrance to the building and to the room, leaving us on the street. I call the emergency line, they transfer him to me and he says yelling “you did not come to the reception to give the deposit neither pay for the parking so you cannot sleep here go to another hotel”. And he hang up. I had all my belongings in the room. I had no money with me and as a woman I was left on the street by the manager/owner. He has terrible manners and he is the meanest person you can meet. I had to call back 5 times to beg please to have access to my room and my belongings. I would have never expected such a behabiour from a human being in the US. He treated us (customers) worse than animals. We should have called the police, since we had the room fully paid and our belongingd inside and we were kicked out by a crazy owner. Apart from that, nobody did our room while we were here, only one day clean towels were left at the door. I also asked for extra coffe capsules even If I had to pay for them, and even If I was told they would bring them to me, nobody ever came. This place has no staff accessible, and the manager who runs it is a terrible person. Be careful. We spoke with other guests and some of them had also awful experiences. It’s so frustrating to see such people in this business. This is a terrible image and reputation for Miami. We will never ever come back here and obviously we leave the city traumatized. By the way they block 500$ from your account for “possible damages” and they do not return them to you until 10 days after😱

Horrible management. Don’t stay here, they are dishonest and don’t understand hospitality. Avoid at all costs, especially Julian the manager. The location is horrible too, you will def need a car if you stay here. Lots of other better options