The Forest Lodge at Camp John Hay

We stayed Nov at the 3rd floor back view and it was so hot specially in the morning time were the sun is facing the window. You cannot stand to stay in the room and bear the hot tempreture inside the room. And in the evening since you need to open the window to let cold wind circulate in the room but the downside you can hear the loud voice of other guest chatting until late hours. Even if they have reminders in the room about the silent time is from 10pm. I called the receptionist to complain but still they havent dont anything about it. I guess the hotel managment should consider installing aircondition since we all aware about the climate change. Its not that cold anymore in baguio considering its already November.

Everything is good however airconditioning is not available in the room. When you open the window to let some air in, there are loud voices from other guests and insects entered the room.

We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle. However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter. There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning . It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.