Usuário convidado
16 de abril de 2024
I recently stayed at 3 Arches in Ella, Sri Lanka, and unfortunately, my experience was far from satisfactory. When we first arrived and we enquired whether we are able to use the rooftop terrace. We were told that we are able to do so however we are to keep our voices down as the hotel had “foreign guests”. Which is quite interesting because we are all from Australia. I didn’t realise this hotel was available only for white people. Furthermore, the rooms had no aircon or fan. No sealed water bottles were provided. The towels provided smell of mildew and fungus. Moreover, one of the most basic necessities in any accommodation is hot water, yet this seemed to be a luxury the hotel couldn't provide. Despite multiple assurances from the staff, there was no running hot water throughout my entire stay. Not to mention the putrid smell emanating from the bathroom whereby you cannot even manage to brush your teeth without gagging. During the night, our family were all sitting in our room discussing our future business venture when we were told by the hotel to stop making noise. Absolutely ridiculous! We were not playing any music or screaming or shouting. We were simply talking. To top it off the food provided at the buffet were similar to that of a 1 star hotel. It seems leftover food from last night served this morning. Ants were covering the tea and coffee station. The food was not even labeled and not a single staff member without a scowl on their face in sight to enquire. The staff were very unfriendly and unwelcoming. Will never be staying here again or recommending this place to anyone.
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