Casa Aakal Lagoon Front

The staff was amazing, Lala and the other lady were very helpful and were patient with all our needs and questions. They help me to find a safe taxi. Good location!

We arrived at 14:45. The person who opened the door immediately said, the check-in is at 15:00! No greetings or anything. It was the same during the breakfast. It started at 8 AM and the same person told us at 7:50, the breakfast starts at 8! She also wanted to sell a tour more expensive than what the official prices were. We booked a standard room, but they gave us a tiny service room "used" as a regular room outside of the house (literally beside the service room). No really happy with our stay there.

Lovely staff. Quaint and quiet hotel. The dock was beautiful and private. I had it to myself for allot of the time. Breakfast was a nice bonus. Bacalar is awesome.

The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.

The property is older so keep that in mind. But for me and my wife we were just using this place for a place to sleep and the location being away from the center but close enough to walk to. So per the cost and the location it is well worth it. If you are looking for an actual hotel room feel, then this is not for you. Service was wonderful. But be advised that speaking Spanish will be very helpful not only for hotel communication but also around town.

This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.

Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.

The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.