Usuário convidado
31 de janeiro de 2023
I had pretty high expectations from this place as it had been recommended to me many times before. Saying I was disappointed is an understatement! The place is actually quite nice and has a great view, but the management is terrible and gives the whole experience a bitter taste. The manager (Younes) messed up our reservation details (room types, number, and price). Instead of owning up to his mistake, he turned the situation against us, insisting that it was our bad, and did not offer us any option other than overcharging us for different rooms which in no way shape or form were better than the ones we'd originally agreed on. All of this was managed poorly over the phone. The worst part was that there was repair work being done (yes, on a weekend!) so there was constant hammering sounds and annoying machinery noise when the whole point of the stay was to relax and get away from the city noise. All in all, we ended up paying more for barely okay rooms, noisy environment, stressful welcoming and poor service.
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