Hotéis Family-friendly em Ayer Keroh

I spent a night here after my talk in a nearby hospital. It is located at the business area of Ayer Keroh, which on the contrary, is not very busy. As it is one of the tallest building around, finding the hotel is not difficult. As the title suggest, it is a basic no frills hotel. The lobby is small and well lit. The room is clean and functional. It was well worth for the price. The issue is since it is fairly cheap, the hotel seems to be choice of the rowdy Mainland Chinese tourists. The breakfast was where they displayed their disorderliness.

Ample parking space for the guest. This hotel will collecting a heritage fee of RM2 (as required by the local Majlis Perbandaran). Check in counter is smooth and staff is very friendly and helpful. The cleanliness can be improved. Even though it's quite a cheap place but the room is very spacious. It's very near to MITC Melaka and LHDN Melaka. Had to booked this hotel as having a nearby event which is very convenient for me.

From the sweltering heat of the lobby to sp**** staffing, everything says “we only wish we are a 5-star but...”. Mudzaffar looks like they are a hotel training academy specialising in aiming at generating as many as guest complaints as they can possibly get. What they actually do with the complaints is anyone’s guess: probably classify them under OSA. These are the training areas that we experienced: 1. Air-conditioning in lobby not functioning. Probably for vocational trainees under find the cause. Or for finance officers on how to brutally reduce cost. 2. Inadequate staff to handle concierge. Designed for managers who can see the effects 3. Shops not opened. For time management trainees to see relationship between opening hours and revenue 4. Toilet with no hand drying facilities. For maintenance staff is and why the floor and door knobs are wet 5. Late check in: Staff learning to admit guests strictly at 3pm check in time despite hotel near empty on Sunday at 2:00pm 6. Slip shod construction. Meant for building students to see how to frustrate a 5-star claim 7. Room: 2 pillows for a double bed. Not even one extra in the cupboard. TV no reception until a few hours passed by. Room painted, no wall paper. Shower water pressure low. They give only one key card. All for trainees to evaluate the savings made. 8. Upon reaching the room there were 4 plates left by previous guest by the door. When we came back from dinner at 9pm, they were still there. Called reception and they casually replied “we will send someone to clear them” unperturbed by what happened. That off the cuff reply proves training works at this Academy. In all the Mudzaffar Hotel Training Academy is highly recommended for those who are into the academics. Not for a real hotel guest with out of norm expectations of staying in a hotel for comfort and rest.