Verified traveler
17 de dezembro de 2023
when we arrived the service was exceptional and we were assigned a room, but as we walked into our room we were instantly overwhelmed with a horrible smell.
i went to the host and she assigned me a second room, which was perfect until i attempted to turn the power onto the television which did not work. i called the service desk from my personal phone sine the hotel phone didn't work(later learned by the maintenance man that the hand held dive needed to be replaced). lastly the shower floor had a large 4in x 1in gash with rust just waiting for someone to slide their foot across, i was told that it was on the schedule to be repaired soon.per the maintenance man.
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