Ellerslie Palms Motel

Nice bathroom, chairs stained in our room. Good range of drinks and toiletries. Couldn't find a hairdryer.

This motel will show you the stickers and awards that it has won in the past, but that was under the old management, the current management is clearly not the same. Firstly, it explicitly states on their amenities that they provide AIRPORT PICK-UP SERVICE and AIRPORT SHUTTLE SERVICE. I called them from Auckland airport about my arrival and they claimed that they don't provide either services. When I made my own way to the motel and showed them this information, they insist that the details on TRIP.COM was wrong. Secondly, the person behind the helpdesk counter is always out the door by 4:30pm, even though the sign on the door says "9AM to 7PM". You have to call a couple of numbers, if you don't have a local phone then you won't get any support. Finally, when checking out on a Sunday morning, there was no one there at all. The motel claimed that it can't come to the helpdesk and that all guests need to drop their cards in the box and find their own way to the airport or other places. The location is okay because it's one bus to Sylvia park shopping mall, but it's far from everything else. You will need 2 buses to get to the airport.

The property was easy to get to, ample parking for everyone. Staff member on check in was nice, check in was easy and upon arrival the room was in good order. Unfortunately there were a few issues. Firstly a previous occupant had broken a bed leg and once found it was easy enough to wedge into the right spot (wouldn't screw in though). Next , one of the curtains had been torn where the hook was meant to go, so it was difficult to close. Next, after the first night, none of the used towels were removed or replaced and the bin was not emptied, luckily we managed to catch a staff member before she went home to get a couple of clean towels. Checking out in the morning after the second night, the office was still closed and curtained at 10am, but a box was provided to drop off keys. Seemed like there was an issue with staffing unfortunately this weekend.

Paid for extra person but there was only 4 of everything. Cups cutlery chairs etc.Dirty bathroom. Bed only half made. No extra towels or pillows.No complimentary milk Could'nt contact managers. Nearby room noisy all night. Very bad experience for the price

The size of the room was fantastic, lovely kitchenette. Clean bathroom The room was alittle dusty, bits of rubbish under the bed.

Something to watch out for here, in the small print on a4 page in room is a note saying $30 charge if you don't do your dishes. This worries me as how do i know that last person did the dishes hygienically and didn't just rise and put away. 1st time i have seen this sort of note and fee..

I like everything except the day that i arrived there was no sky but everything else was perfect thankyou

Very convenient location. Stayed in a ground floor 1 bedroom unit and it was very tidy with everything we needed. Bedroom was dark and quiet however, 1 minor flaw was my Mum used the bed in the lounge and found the outside light annoying and she could hear the road noise, HOWEVER, she was still very impressed with the unit and we would definately stay here again. The towels were so thick and soft, sheets were lovely too. The receptionist was very friendly.

The amenities and cleanliness were really good It was quite and our car was safe or definitely it felt like we were being looked after Would definitely stay there again