Stephanie Kwong T
26 de abril de 2024
Overall, my stay was pleasant, but I did have a disappointing experience with service in my room. After a long work day, I took a shower in my room and tried to use the hair dryer, which didn't work. I called housekeeping, which told me confidently that someone would be up with a new hair dryer in a few mins. No one ever showed up and 30 mins later, I called again and shared that since it was late, I was just going to go to sleep at that point. I did ask why no one ended up coming despite having told me they would, and the staff member said they were really busy with requests. Which is not a problem, but then calling me back or telling me it would take some time would be appreciated so I could plan. Though a 30+ mins wait / no show is disappointing. This was at 11:30 pm. Otherwise, it's a nice hotel.
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