Atlanta Marriott Buckhead Hotel & Conference Center

Nice hotel, clean room. Hall was always a mess but that is probably due to being on the same floor as the Conference Center. Pool was kind of a mess, it looked like several days worth of regular debris that falls in an outdoor pool. There was no hot tub, which the site advertised and I was really looking forward to. I also don't know why I have to pay $5 to self park in the $35/day parking garage. Just call it $40.

gooodd

訂了的房間是包括早餐的, 但入住時酒店說沒有。於是, 致電Trip.com客服, 很快便給我解決了!👍 酒店位置很好, 附近有兩個大的高级商場。酒店房間够大, 不過所有設施都比較陳舊了。

酒店位置交通便利，正對面有個購物商場

這個還好，位置不錯。服務也還行。

Concierge lounge had tepid coffee and not too clean but well stocked. This does not feel like a Marriott more like a holiday inn. My only problem was cleanliness. I am not sure how the rooms are going to be. The early checkin did not have king size beds available. Not until I pm

I was very disappointed by my reception. My husband had made a reservation using points and they wouldn't give me a room without his "permission." The woman at the desk gave me a number for him to call and I gave it to him. Then when he called, the phone wasn't answered. I called him back and while I was on the line with him, he called the number again. This time she went back to another room and answered. He told me later that all that she said was "do you give your permission?" He said "yes" and she came back and gave me a key. How did she know to whom she was speaking? It was embarrassing for me to stand at her desk while she checked others in and I was clearly not getting checked in. It was $38/night for self parking. The person I was meeting told me to show the desk my parking ticket. I went to the desk and showed the same woman my ticket. When I went to leave the next day, I still had to pay the $38 to get out of the lot. I still don't know if I was charged twice. I've been home for 2 days. The hotel is still holding $75 for "incidentals."

Jaleel was a sweetheart that took car of me and my car! Beautiful service and will be visiting again soon! The parking lot and lobby are clean and well maintained. If I could raise my twin sons here while I sang at dinner shows, this is the place I would gladly call my home.

When I called the hotel and inquired about a room upgrade was told "people called weeks ago to book them". Called back to inquire about early check-in and was told "we don't do those" so I didn't bother to ask about late check-out. I SHOULD HAVE CANCELED MY RESERVATIONS HERE. The Marriott experience is set apart from other hotels by offering these options with confidence of franchise consistency. This hotel is located in an upscale area in Atlanta but fell short of luxury. This hotel missed the opportunity to provide a great stay experience. This started when I arrived prior to checking-in at the parking garage. The garage is dark, dirty, and felt unsafe, but Marriot charge about $40 per day. The hotel lobby has a nice appearance and looks clean, but the rooms were far from it. The room carpet had stains. and the bathtub was old and dirty. The heat didn't work, and rooms were noisy. The light covers were damaged in the hall leading to the rooms, giving you a low-class appearance. This was only the first night. On the second day it was more.......headed down to the restaurant for breakfast that was included with my room (confirmed by front desk at check-in). I wasn't familiar with the hotel so i asked a staff member who was just standing there where the M room was, and she ask if I was a rewards member. I did explain I was, and she asked me to provide a membership card to confirm, I explained I have never been asked to provide a Marriott membership card and that normally I access the M room with my room key us. Instead of answering my question about M club location she responds "let me escort you to the front desk to confirm your membership". Now I'm feeling like a criminal being interrogated. We arrive to the front desk, and everything was confirmed but I was happy to just move on. Moments later I arrived at the restaurant and waited to be seated but I felt ignored as other races were immediately accommodated and taken to their seats. The same happened the next morning so I confirm that this happens often. Much more but I will not bore you with additional details and I am tired of typing.