Hotéis perto de Armstrong Farmers＇ Market, Armstrong

Comment/complaint/suggestions as a copy and paste I sent to BW head office... I caught wind that there was a hot tub here so I was enthusiastic to use it for my sore back and the timer knob for the jets got busted somehow from some other guest perhaps and not fixed if it happened yesterday? Or day before? Or longer? I addressed this right away to the front staff and this assistant manager guy to see if it could be fixed for later use and no, not even touched when I checked back much later on and nothing was even said back to me on it originally. In fact I had to go back to desk and show this assistant manager guy back in pool area what I was meaning and talking about to get the jets going! Should really be obvious, yes? Is frustrating when this happens and to try and explain to a fail on easy communication. If this happened before today at our check in time at 4 pm, why was not someone on it and not alerted? This makes no sense to me. Would have been nice then to have a bath tub in room to soak a bit and there is just a shower in room. And at that, the door does not close enough and water gets all over the floor. Wasted a towel to mop it al up! No free waters offered at check in too like other locations, I am a regular gold member. All other BW locations are on it. The cooling system for room is not working and stays at 75 degrees and have tried and tried to set it right and not rocket science typically to do so and did not feel like calling down after other fails! I give this stay a fail grade and even though there is a nice size fridge and a large high def tv. May 1/23 stay.

Multiple stays, great value for money in the local area. Hotel front desk service is very good, rooms are large, first-floor housing can directly enter the small yard. Opposite is the largest local shopping center with Chinese food in it and convenient transportation.

Had a great stay! Staff were friendly. The hotel was good and breakfast was pretty good, too! It’s in a good location! Close to big marts! no kitchenette but there are sink, fridge and microwave area. Could do small dishes.

We called to request early check in since we were ahead of schedule and front desk said we could check in at 130. Upon arrival she stated it still wasn’t done but she’d switch it around and give us the “emergency room” instead as ours wasn’t ready, which was so appreciated. We entered the room and there was finger prints and sticky mess on the microwave and fridge door, the bottom drawer of the oven was hanging and there was left over garbage in the garbage bag in the kitchen. The coffee table opens and my daughter found someone’s travel neck pillow and a Gatorade label left behind. I called and asked someone to come and reclean the room and they said housekeeping was gone for the day but they’d be by in the morning. The next day she dropped a toy behind the couch so I pulled it out and the amount of dust, dirt, a loonie and someone’s ear plugs confirmed no one had cleaned under there in many of stays. We checked out shortly after that as I was quite grossed out, the lady at the front was unfriendly and didn’t smile once and I decided it wasn’t worth my while to even complain. I did laugh at the sign at the front desk which speaks to their “top to bottom sanitization with the same products used in health care facilities” to prevent spread of the virus. This room was hardly even cleaned, let alone sanitized. The hot tub was broken, there was only one pool towel for the 10 people that were out there. The freezer wasn’t cold. We were provided 2 towels for a family staying in a suite. The only highlight was that it was Vernon rib fest and we got a delicious rib dinner lol. Wouldn’t stay here again.

Would not go back again. If you do, do not get the eco room with the stove. It does not work and the stove top is rusted with broken knobs. Dirty counter and common touch areas were greasy, with inappropriately sized pot lids. AC would turn on and off at 1 minute intervals and would make really loud noises. Couch was not cleaned and had evidence of pet hair and dirt and crumbs on it. I would have booked another location if other places were not fully booked. Can’t really comment on the service too much but check in and out was smooth. Breakfast was decently solid, with hard boiled eggs muffin waffles sausage and hash browns.

My second time at this property. Awesome front desk service. The room was well appointed and had everything needed. The front desk clerk was knowledgeable on recommending places to eat nearby. The continental breakfast was just awesome! Many choices and variety. Best offering during my trip.

We stayed for two nights in an obviously new Hotel--but who cares about new when there is ZERO regard for Customer service. We both have Titanium Status with Marriott and so I asked if there was any breakfast offered for Elite members. The Check-in Agent says ”there's Breakfast right over there--doesn't matter who you are” And jerked his thumb over his shoulder. I asked if we could get an upgraded room--He says ”it's the long weekend--and looked at me like I had just fell off the Turnip truck. I then asked if we could get a late check out because of my arm burns it takes a while to dress them each day. He says ”what time?' 2:00 pm please No I can only do 1:00pm-It's the long weekend” I said yes but the long weekend will be over when we checkout”. He says ”that's all I can do”. Ok then . When we got to our room there was no water bottles and the outside temp at that time was 36',so I went down and asked a different Agent if we could have a couple bottles of water ,in his defence he was just about to point over and say yes when a different Agent looked over his shoulder and said ”Check and see if they took the 1000 points” He then says ”you took the 1000 points so you have to pay for water” I said really? REALLY? And said no thanks I'll drive downtown and buy my @#$%& water. These people, starting with the Manager should drive one hour back to Kamloops and take a lesson in CUSTOMER SERVICE from the DELTA Hotel there. We had just spent the previous night there and the difference is in my review of that hotel. We like everybody who eventually gains ELITE Status earned it by spending our money but mark my words it will not be at this hotel. And please do not reply with your standard form letter. i don't want to read it. Instead--train your Staff.

Returning from Vancouver to Vancouver, I planned to stay at kamloops because the snowy night road was too unsafe and I found this hotel in Ctrip. The accident is that the hotel is really good value for money, giving us a very good experience. The room in the twin room is oversized and the beds are king size, which is a bit of a surprise.