Usuário convidado
2 de janeiro de 2023
The only things LGBTQI about this place are the rainbow flags. The place is not owned nor ran by LGBTQI people. This place is SOOOO bad, where do I begin? If you are lucky enough to get towels, these are old and stained. The swimming pool furniture have seen better days. The food and cocktails are awful. Did I say the food was awful? I mean AWFUL. We tried many different dishes. They ran out of ingredients for basic dishes like scramble eggs with tomatoes (a staple in the coffee region) Oh, and the coffee. I can't. It was an insult to the coffee region. The two rooms we stayed in (don't ask) didn't have a small fridge nor a coffee maker. I know, I know, what do you expect from a hotel in the middle of the country side. Well, for the price we paid, the least we could've had, was good coffee in the morning. The only thing that saves this place is the cleaning crew and service people (Sofia, Julio, Angie) who try to make so much with the VERY little resources the hotel provides. The manager is NOT helpful at all. She asked us how our stay was and when we told her the things we weren't happy with, she was noticeable upset. So much that on our last day we asked for "empanadas" to eat while we waited for the "feast" we expected for the "END OF YEAR" celebration, and we were basically ignored. Empanadas never arrived. Speaking of the End of Year "celebration", we paid for a "feast" which included a choice of "turkey" or chicken. The turkey was: three slices of cold cut turkey (looked like ham). We laughed so hard. Our expectations by this time were very low...but DAMN. We just had to laugh about it. Oh, and there were no fireworks as promised. Again, we weren't shocked. Also, this place is not really pet-friendly either. Overall, we stayed Dec 29 2022 - Jan 1 2023 and not ONCE, was our dog given even a small treat. Or water. Mind you, we always travel with our dog, so, he's got his own treats and food, but...it's the small details that count, you know? I mean, a couple arrived with their dog and they forgot to bring kibbles. They were told the hotel didn't have any and he'd have to travel 15-20 minutes to a store to get it. I kid you not! The best thing about this place? Their Instagram marketing strategy. Go somewhere else.
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