Brit Hotel Acacias

好的住宿體驗

THE GOOD POINTS The hotel is in a great position if you are taking a river boat cruise. It's an easy 5 minute walk to the boat and a 5 minute walk from the train station. It is also an easy walk to all you need to see in Arles. We were in room 109 which was lovely and had a long balcony overlooking the street. The room was sound proofed so there was no street noise at night despite being on a street with lots of restaurants. The air con was great for the 30 degree temperature outside. Breakfast was fine with all you would expect for a small 3 star hotel. You can drop your cases at the hotel and they will text you when your room is ready. THE NOT SO GOOD POINTS Let me start by saying if you are in the service industry a smile goes a long way! The staff at this hotel were not at all friendly and in fact they were bordering on rude. There are lots of signs telling you of things you should NOT do which does not give a good impression. There was no one to tick us off the list at breakfast so after a few minutes of waiting I went to the front desk. The man at the front desk was very grumpy and followed me the short way to the breakfast room By this time the equally grumpy breakfast lady had returned! She didn't explain anything about the breakfast BUT that's OK as there were many signs telling you what to NOT do. At check out (11am) a bell sounds in your room but be aware once that time passes the room card is cancelled. We left as the bell rang and then had to wait (not a problem) to check out. I needed the toilet and looked for one to use but couldn't see one. I went back to the room to use the toilet and the card key wasn't working. I returned to the front desk where the man was still checking out those in front of us. I told the lady that I needed the toilet but my room card wasn't working. She checked her phone and said that it was because it was after check out time. She went to the computer so I moved around just next to the fridge with drinks, only to be rudely told to move away!! Maybe they were all having another bad day. Again I would like to say that the hotel itself was good but the staff definitely have a lot to learn about how to deal with people.

Very friendly hotel in a good location within easy walking distance of the centre of Arles with car parking if required. My room was fairly small but very comfortable and the staff were great. The selection at breakfast (for the buffet) was good with sweet and savoury options. I thoroughly recommend this hotel

My newly retired husband and I stayed at the Hotel Acacias in Arles the night before our CroisiEurope cruise. The hotel was truly in walking distance from the train station and our boat. The room appeared freshly updated, was most comfortable, and very quiet (allowing us a good night's sleep to overcome jet lag). The breakfast offered a good selection of pastries, cheese, meats, cereal, yogurt, coffee, tea, and juices. Topping all this they stored our luggage while we toured Arles and waited on 6pm to board our boat. The English and French speaking staff was most welcoming. We will return.

We spent a couple of nights there last week. Nice hotel in a very convenient location ; private parking very useful as parking in the old town is nigh impossible for tourists ; great Management Team who were helpful, patient and fun. Next time in Arles, we'll be going back there. Thanks from us to ' The Family ' and hopefully next year we'll get to see Alice.

Plusieurs problèmes de compréhension avec certains membres du personnel qui ne sont visiblement pas faits pour ce métier. D’autres au contraire sont très sympathiques donc l’accueil est un peu une loterie. Tout d’abord il est dit sur le site qu’il faut téléphoner quand on arrive à la porte de la ville proche de l’hôtel afin que l’accès soit possible en voiture, or, sur place on découvre qu’en fait seuls les pompiers peuvent pénétrer dans la ville à la suite d’une conversation téléphonique chaotique où un ami malentendant s’est fait tancer par le réceptionniste qui lui a demandé sur un ton abrupt à qui il parlait alors qu’il était en train de nous dire que la qualité de la connexion était mauvaise. Ensuite si vous êtes chargés ne comptez sur personne pour vous aider pour le transport des bagages que vous soyez septuagénaire ou bientôt octogénaire. Puis il nous a été dit que le garage de l’hôtel était complet et qu’il fallait évidemment réserver une place avant, ah! Bon!!! Première nouvelle parce que ce " détail" n’était précisé nulle part!!! puis on nous fait des remontrances parce que nous ne voulons pas laisser sans surveillance notre voiture ( immatriculée à l’étranger) en arguant qu’Arles est une ville très sûre, suivies d'autres remontrances sur notre prétendue nervosité ( ce qui en effet provoque ma nervosité ayant dépassé depuis longtemps l’âge des remontrances surtout quand elles le sont le fait d’un tendron. Nous ignorions qu’il y avait plusieurs tailles de chambres selon le prix et avons donc logé dans une chambre étonnamment réduite pour un ***. Très bon petit déjeuner en revanche et personnel d’une amabilité sans faille le lendemain.