Hotel Princesa Parc Excellence

Lovely hotel with great facilities, really good restaurant and bars, bowling alley and awesome spa. Super pet friendly with welcome pack waiting for us in the room when we arrived. Sufficient car parking area (for a charge). The Bike park Pal Arnisal is 10 minutes drive, Campedrosa natural park is 2 minutes drive. Overall great spot for a summer vacation in Andorra (probably as good in winter, but we only explored it in June)

We stayed at an alternative hotel but were told by locals of the day passes available for Princesa Parc spa. We visited after a day of skiing and paid £18pp for the spa. This didn’t have a time limit but we went in the early evening and it shut at 9pm. The spa facilities were perfect, multiple steam rooms, two saunas, a pool with jets and bubbles and an extra hot pool (I loved). Also an ice pool bit to walk through (shallow) and an ice bucket. Towels included in price. We didn’t get any treatments but looked at the menu for this, varied in price.

My 13th or so time in Arinsal and about 5th time at this and the neighbouring hotel. Room was lovely with comfy bed, fresh bottle of water every day and pillow menu (found on last day!). Had mini bar but as no price list assumed this was at charge so didnt use. Bathroom very old, cracked sink, in bath covers fell off jacuzzi jets when used and not refixed by housekeeping so stayed off for next 8 days. Worse though, thick long black hairs on bathroom floor and round bath taps on arrival and stayed there for 4 days (yuk). Cleaning in bathroom not done to a good standard through whole of stay. Breakfast limited and when ordered 'full english' it turned up cold, greasy and inedible. Overall a decent stay but would not class this hotel as a 5*

Stayed here with my son, 9 YO - 1st Ski trip on the slopes. Lets go from the beginning ... Check in was OK, greeted by someone pretty nice and sensible , they hit you with a tax for staying. No issues with that, they then check you in and point you in the direction of the rooms, we were 5204 - Main building upstairs. Room was comfy and clean, bit tired but we were only using it as a base for sleeping and getting changed so no issues. Had a suite with a jacuzzi in it - One bed, no sofa bed made up, again, no issue, he was always going to crash in the bed with me, albeit, any other 5* would have asked the question when you book a room with 2 beds? ... - Maybe ambitious ... Went for breakfast few bits have a supplement, but not a big deal, I get that the last couple of years have been tough on the industry and its only a couple of Euro's , day 1 all good, no issues, headed up the slope (Gondola is about 2 mins away) wasn't an issue collected tickets and went up. Job done - No hotel issues. Got back day 2 - Went in got changed, enquired about the spa, both of us thought we could do with a little chill in the pool , they then tell you that you can only take kids in between 12-6... Bit of an issue in ski season in my opinion, I asked if there is a way to amend the policy, he had lessons at 12 so was a pain, and we could have gone in before as was no bookings, ultimately refused so booked for 5pm the next day. Went down at 4:55 - given some towels, some flip flops and a reception from the most miserable 2 people I have met in a while... Went in, no issues, 5:58, the 2 happy people from the spa come in and moan that 5-6 of us haven't left, we'd booked till 6 & paid till 6... but clearly the 2 minutes were for exiting... the spa, not for using your hour. No biggy I guess.... But ***, you pay for a pool, then are chased out, I'm not one for taking advantage, however would like to have an hour rather than feel like that's the time I have to be out of the changing rooms. Next day we didn't bother booking it, went out for dinner and then went downstairs to play bowling and arcade games, nice little feature tbf, take some euro coins downstairs. Jacuzzi suite isn't worth it, as it took about 2 hours to fill up and its not great for having a shower in (water leaks off the site) but overall it was a pleasant stay, in both location and the general hotel. No real complaints other than the agreement it doesn't really feel like a 5*, probably a 4* at best ... Would I go back, for convenience, yeah, for the spa, no, but in general it was all ok, probably didn't feel like I got value for the price, but we enjoyed the trip... Fairly busy hotel but I think this is location driven.

Whoever granted this hotel 5-star status, was feeling fairly charitable. It’s definitely not 5-star by any international standard. Neither in terms of quality of accommodation, reception, facilities, or services. It was distinctly over-priced, with hour long pricey session in the spa facilities which for us as a family would cost us €46 per visit. I absolutely expect to pay for spa treatments, however a dip in the jacuzzi should not attract a €46 per hour visit at the end of a ski day. I know COVID has hit the industry hard, but that is not an excuse to squeeze every cent out of the guests for basic service. That invariably ends up in bad reviews and lost business. The room was pricey and tiny. We paid over €300 per night for a cramped room. It was like someone tried to take little pieces of luxury, stuck it in a shoe box and shook it. The space between the minibar and the bed was about 14 inches. The reception in off the street was akin to a cheap motel in mid-western US. Everything was packed in, and so out of place. The bowling bar downstairs was grubby, and screamed cheap. Probably not a place to go and relax whilst the kids bowl. The bowling alley was tired and perhaps should have been re-fitted to be 5-star standard. The 4-star restaurant was ok. Food choices were reasonable. High point. There are a few saving graces, which is why it hit 2 stars on this review. Proximity to the lift system, and staff are pretty friendly. Two things I could have and should have paid a lot less money for and stayed elsewhere. Lesson learned. I notice that 1 and 2 star reviews get responses with apologies, saying that these experiences are the exception any not the rule. No offers of reparation however. So I absolutely expect this to be ignored by the hotel. There are however enough reviews on here that feel the same that should tell you to not risk your money. Look elsewhere folks if you want a 5-star break. If on the other hand you want to pay 5-star prices up front, then pay high additional tariffs for limited access to a jacuzzi, visit a grubby bar with a tired bowling alley, then this is the place for you. Not 5-star. 3-star at best. A few 4-star points here and there but you have to look for them.

Le personnel est dans l'ensemble agréable et l'hôtel est propre. En revanche les chambres sont très mal isolées et c'est assez bruyant le soir. Gros bémol, la chaleur insupportable dans les chambres, on a du éteindre le chauffage et ouvrir la fenêtre tellement il faisait chaud.