Hotéis Mercure em Antwerp

After traveling through Amsterdam, north of France, 3 cities in Belgium and being disappointed with almost every hotel, our stay at this hotel was finally superb. Clean, friendly staff, centrally located in Antwerp, and the view of Central station during the day and night was just stunning. Upon arrival I requested view to Central Station and the attendant wasted no time to grant the request. All we had to do was join the hotel’s rewards program, which we did without hesitation, and my wish was granted. Our room was upgraded at no cost and we were not disappointed. Ground public parking conveniently located under hotel. Plenty of restaurants around. Chocolate Nation Museum literally 10 steps away. The room was big and comfortable. Bathroom too. Great blow drier lol. Toiletries provided including toothbrush, comb, bath salts…. We were truly impressed. Highly recommended if you’re on leisure or a business trip.

If you want staff to do absolutely nothing about someone breaking into your room then this is the hotel for you. I was staying here with my friend in a room on the second floor. Someone tried to break into our room by kicking our door three times. We couldn't reach reception by phone call, I tried texting reception. They messaged us on Whatsapp to not worry and that we are safe even though a person kept trying to break in. They didn't try coming down to our room to check if we were okay. Didn't care about our safety. We then had to call the police and they were taking a long time to get there so we called again only to be told by the 112 operator that the staff weren't letting the police into the hotel. Finally they were let in after our door was being kicked at for an hour. The police were useless since they didn't even check if the area was safe before telling us to just sleep and enjoy our holiday. We wanted to see CCTV footage because there was a camera in our corridor. We went to reception, and a member of staff told us that he had the cctv ready for us because he guessed that we would want to see it. He showed us the recording of the corridor and told us ”see there's no one in front of your door”. But my friend and I noticed that the time stamp was covered by a black rectangle but you can see a bit of the number underneath it. The bottom of the digits could still be seen and clearly read 2 am and not 1 am which is when the incident occurred. When we told him that this is live footage and that we want to see the recording of the 1 am incident, he kept telling us ”no there's no one in front of the door” until he finally admitted to us that this was live footage and that he needs the manager to access the 1 am footage. This seemed sketchy. Why the need to lie about it? We stayed at reception as we were too scared to go back to our room. At around 3 am we decided to try going back. After being in the room for just 10 minutes, someone tried to break down our door again. This time the 112 operator hung up on us and we didn't try calling reception since they proved to be useless. At 3:50am I called a girl from our University course who was on the same floor. She luckily found no one at the door and so we ran down to reception. We stayed at reception all night and didn't sleep. Staff were no help apart from that same staff member offering us ”very stiff alcoholic drinks to help us relax”, that's how he put it, we of course refused but he kept coming back and offering us drinks despite us saying no repeatedly. At around 8 am I saw our lecturer from our course at reception so we went with him to see the cctv footage. At first the manager said that she can't show it to us. When our lecturer said that we'll go to the police then she changed her answer. Before even showing the footage she said ”I looked through the footage earlier and saw that it was a door nearby making the noise because it kept being opened and closed”. We insisted to see the CCTV s

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

The hotel is located 5 mins walk from Central Station (down the side, not towards the front), so great when arriving by train. Easy to walk to the main parts of town. Check in was at a couple of tables to the left of the entrance. Had a clean twin room and even after we pushed the 2 beds apart properly, there was plenty of space. Large bathroom with plenty of space around and under the sink for personal toiletries, although nice hotel toiletries (hand wash, moisturizer, shampoo and conditioner) were supplied. For some reason we had 2 shampoos in the walk in shower and when we told housekeeping when going out and asked for shower gel, we were left with another shampoo. This was not an issue though as we'd brought our own stuff so just used that instead. Complimentary bottle of still water provided every day which was nice, although the tap water is perfectly clean and drinkable. Flavoured (fresh mint or fruit) water, apples and gummies provided on a table near the entrance/exit, which was a nice touch. Staff very friendly and helpful. We didn't have the breakfast at the hotel as there are so many other options nearby in the town and our main reason for going to Antwerp was to eat locally.

We have reserved this hotel using a Bongo check and we have been pleasantly surprised by this new hotel, very conveniently located within a few hundred metres from the Central Train Station in Antwerp, that provides for everything a traveller needs in terms of accommodation and is at the top of technology as it states: it's connected. The staff is very nice and helpful and we really had a great stay. I warmly recommand it. And, as a little bonus, they are very accommodating when it comes to the four paw members of our families.

I thought hard about giving this hotel a 3, but on balance think it is fair. In many respects it could score 4 but crucially the sound proofing and specifically the flooring to the bedrooms is inadequate. We were kept awake an hour the first night until the night receptionist kindly called the room above after midnight to ask them to remove their footwear / stop pacing. The second night closing doors above woke us briefly but then the third night there were comings and goings on our floor between several rooms around 3am for 45 mins and we heard it all. Hopefully the hotel will consider doing further works to mitigate this for future guests. Otherwise we found the hotel / bed comfortable, the mostly continental breakfast was fine (fresh juices, fruit, cereals, breads, meat / cheese & pastries) and the bar food did the job on the last night. Its a 25 min walk into the interesting / lively old town where we spent most of our trip, but reception will call you a taxi that costs around 15 Euros if that is too far or it is raining. MAS is worth a visit including the view from the top.

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

The location is close to the station and there are many places to eat nearby. The staff are friendly and the rooms and bathrooms are clean. There is a hair dryer, iron, coffee pot, etc. in the room, and you can stay comfortably for 3 days.