Usuário convidado
1 de fevereiro de 2024
We would not stay again for the following reasons: the hotel lobby, breakfast area, and staff were excellent, but our room was a huge disappointment. It's important for you to know that we traveled with our three-month-old baby, so the hotel room was crucial as we spent most of our time there with the little one. Firstly, we had indicated that we were coming with a baby. Nevertheless, there was no crib provided. When we asked for one, they did bring it but did not set it up with sheets. Fortunately, I had brought some sheets myself, but I found this unpleasant. Additionally, the mattress was plastic. I understand this is common in most hotels, but for a hotel with such a rating, I expect more. Babies sweat in them, but they also don't breathe at all, posing a risk for SIDS. It doesn't seem like much effort to invest in better quality mattresses. But our biggest disappointment was the room itself. I had to pay 230 euros for a family room even though we were traveling with a baby. I thought it might be necessary, but upon arrival, we found out we had two rooms. This was completely unnecessary since the baby obviously wouldn't be in another room. So, I believe we could have taken a standard room, which was much cheaper. But even then, the room we got had no window. Okay, there was a window, but it overlooked a high wall of a very small courtyard. So, no natural light entered the room, and it felt like sleeping in a bunker. This was extremely unpleasant. I don't think such a room should be offered at the same rate as the others. It should be cheaper, and it should be mentioned that the reason is the lack of natural light. Then at least you can make the choice yourself. I wouldn't choose such a room, but at least we would have had the choice. Now we paid 230 euros to sit in a bunker. Additionally, we asked for a late check-out. Believe me, not because we wanted to stay longer, but because it was necessary with our baby. For this, we had to pay an extra 30 euros. And when we expressed our dissatisfaction at the reception, we only received a 'oops,' and that was it: so, I didn't find the stay worth the money at all. In my opinion, they score low in terms of value for money. The breakfast was good but too limited, especially for 30 euros per person. We wouldn't go back.
Traduzir