Usuário convidado
18 de maio de 2024
It's a joy to stay in an older hotel with character that is taking real steps to maintain and perhaps upgrade their four star status. On this 5 week trip we have stayed in a number of "4 star hotels" that just didn't deserve the rating. First and foremost, as with most Mercure hotels, the staff is exemplary. We checked in the afternoon before a big party. The front desk manager assigned us a Prestige Room at the far end of the second floor, essentially guaranteeing us a quiet night's rest. The hotel is int he process of redoing the HVAC system. We were quite cold in our room and couldn't adjust the temperature. She brought us a portable heater which definitely helped on two chilly nights. Our large room was immaculate. The only criticism a shortage of hangars (corrected) and poor lighting in the bathroom, somewhat compensated by a large window, at least in daylight. We have suffered through a lot of mediocre breakfasts this trip. Praise to the hotel for having very good quality orange juice and coffee, two things that have disappointed us in many establishments. The rest of the breakfast buffet was somewhat standard. Why do so many places, including this one, offer fine scrambled eggs, but left to cool to room temperature? The public areas and courtyard confirm that this hotel has some history. Its location is ideal, and the large underground garage is a significant plus. We enjoyed Angouleme and would be happy to stay here again.
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