SpringHill Suites Anchorage Midtown

The room was large enough, and roomie coffee counter with a sink and microwave was nice, but.... . 1.The room was to be refreshed every other day, but was not done. We asked for it. The next day, they brought one set of towels, one set of coffee for the two people staying. 2.TV did not work, pictures and voice kept breaking up, the remote not working. We asked for help every day, but nothing was done(5 days). Also TV did not have local stations-no info about what was going on locally. 3. Trash was not emptied for three days-I had to take trash with food items to the breakfast room trash cans. 4. No clock, no amenities other than 2 tiny bars of soap. 5. Bathroom mirror was too high for the average height women. The halo around the mirror made it difficult to see my face in the mirror All in all, we were sorry for trusting the Marriott's name to make reservations.

Rooms are large and comfortable, Staff was very gracious, and the complementary breakfast was well done.

The Staffs were lovely and very helpful. Love the heated pool and hot tub! The location was across from theater and the breakfast was delicious. The chef lady was very nice, and we love her oa**eal!

Staff was great! The gentleman that was running breakfast was outstanding! The room is nice. TV was not where i would place it, but that is totally a personal preference. Breakfast was good. Scrabbled eggs, sausage, wafflss, oa**eal, cereals , etc.

Mostly an unpleasant experience. First, maximum rate for a room and was expecting a nice room with good views for that price. However, the experience was much below my expectations. The room I had had a single window with the porch roof adjacent to the window, hiding the lower half of the window, not only obstructing the view (basically no views) but also creating a darker room environment as there was not enough light from the only window in the room. I reported the issue to the staff within 10 minutes of check-in. I talked to Justina, the PM shift supervisor. She said she couldn't move me to another room but said, "What else can be done"? I requested a discount as the room was much below the expectations compared to the price paid. She said the morning shift manager can only deal with it. No one called the next morning, so at 9:15 AM, I talked to Angelica. She played ignorant about the issue and said there were no PM staff notes and the supervisor was busy with whole-day meetings. I requested her to add notes about the issue. At checkout, I could talk to Doma, a manager. She walked with me to the room and saw the situation. I requested her to look into discounts due to such an unpleasant experience. By the way, the hotel surroundings were unsafe, too; I saw multiple homeless people walking in the parking lot. Walking back and forth from the car in the parking lot to the hotel is scary. I sincerely hope for a decent refund to compensate for such a bad experience.

The room was big and clean and we loved that. This hotel is not convenient unless you have a vehicle. The complimentary Lyft ride to the airport was appreciated.

Staff very attentive and accommadating. Great breakfast

I recommend this property. It was clean & safe albeit expensive ($500/night for 2 queen beds). The free breakfast was very good -- sort of standard fare but all was clean and the staff efficient. Plenty of room in the dining area, too. The hotel no longer has its own airport shuttle but schedules & pays for a Lyft ride instead. The Lyft driver was there right on time so this option worked well for me.

We had a one night stay as we were leaving for Whittier to catch our cruise. The hotel is close to restaurants, Walmart and all are a convenient close walk to get to. The hotel has a pool (bonus), very spacious rooms with bar fridge, seating area, beautiful bathrooms and comfortable beds. Highly recommend for one or more days.......