Apartments Prinsengracht

The location of apar**ents are fabulous and face the canal. You are so close to a lot of the attractions and shops, restaurants. On entry there are steep narrow steps. Not suitable for a disabled or older guests. The apar**ent is large. There were Dirty thin carpets , the fridge was not cleaned and kitchen cupboards not wiped down. Advised we would have coffee capsules and tea bags. These were not supplied. No instructions to use the induction hot plates, washing machine. The bathroom light flickered continuously. Contacted the management by email and messenger. (I only had wifi) They did not respond. Unit 1 is tired and needs some love and attention. The units are high in price to rent and I thought they would be in a better condition.

Unfortunately, I don’t have many nice things to say about the property itself. Upon checkin I discovered the actual hotel Roemer was nearly a 15 min walk from the apar**ents. No one advised this nor is it mentioned in the property details. They called me a taxi. I stayed in apar**ent 540-1. It was in poor condition. Lucky for this property, I’m not able to upload videos on here to show the extent of the filth and poor condition. The carpet was OLD, stained and smelly. The couch in the living room was equally as bad. It should be replaced, as it’s disgusting. I covered it with one of the blankets from the beds just to feel safe to sit on it. The windows facing Prinsengracht don’t keep any noise out. The same for the paper thin walls. You hear EVERY conversation of people walking on the street below as well as every footstep of people in the apar**ents above. There were LARGE spiderwebs in the corners of the kitchen ceiling and in the windows. There were dishes with food particles still on them in the pantry. There was no dish rag or dishwashing liquid to clean dishes by hand. There were no extra trash bags to empty the garbage. I had to wait until Saturday (5 nights into my 7 night stay) when someone came by to offer more towels, toilet paper and empty the garbage. My key card stopped working, so I had to wait for the hotel to send a driver to the apar**ent with new key cards. The amenities listed are FALSE: no air-conditioning, no daily housekeeping and absolutely NO soundproofing. I had two small fans that were covered in dust and dirt. I will NEVER stay at these apar**ents again!