Cretan Village Hotel

We booked a week at this hotel but escaped after only a few days. The first disappointment was the difficulty in reaching the rooms, which are not signposted and are very dangerous in the dark. The staircase to reach the rooms is definitely not suitable for children or people with walking difficulties. Once in the room, we discovered that the air conditioning was only in the living room and not in the bedroom. The condition of the room was very bad: old furniture, peeling walls, and an impractical bathroom, considering the slow drains and the leaky toilet. The food, which was poor and of poor quality, was served on a wooden terrace which gave the impression of falling over at any moment as people passed by. The seawater pool definitely needed refreshing, as did the sunbeds which were old and had stained cushions. A horrible experience that I would not wish on anyonone.

Avoid at all costs it is not a four ⭐️ star. Sorry but i can only give a two i was so disapointed. Beware no reception if you arrive after 9.30PM. Love holidays are selling this place as a 4 no chance. I would not of booked for £1,200 if i had known this a total rip off. Pretty location but on a very steep hill and impossible to take your case up. I had to unpack some of my things and carry manually. The place has a couple of renovated rooms but the rest are old and tatty. No air con in the bedroom it was situated in the kitchen were i slept. My first night was spent outside as there was no reception open i ended up waiting from 3pm to 8pm at 57 yrs old for my room. The owner who is in her late 70s and so rude and called me stupid. No apology in the morning and demanding to pay tax for my room despite being out all night. A few days later two familys arrived and they were left outside with three children at 1 am . A lady i had made friends with went to find an emergency number with me to call the manager she eventually turned up at 230am. I don't think they realised how lucky they were to eventually get into the apartment. Food what can i say very basic and limited choice. I would never book a two star love holidays are selling incorrectly i been have offered me £90 and said its our final offer what an apology. They said i should phoned the hotel to check my accommodation was open really!!!!wow do not use love holidays you are not legally protected. I must also add Two days later i ended up in hospital from being out all night with bites and had to have treatment. Holiday from hell first few days. I Had a lovely time in the end as I met a couple of german girls who were fab company and hired a 🚘 car as the hotel is in the sticks. A couple of rooms have been renovated in 2021 ,my friend complained and was put into a better room as she was mortified by her first room but had to pay 25 euro a day. Her apartment was totally different and acceptable

A total disaster. Old and rundown structure. The apt was facing a parking lot. The terrace (3sq meters) had 1 plastic chair for 4 people, the bathroom was dirty the shower no tent. The swimming pool leaves your feet blue. sun chairs broken. Lousy breakfast. Rude manager

Lovely place, lovely people. Not their fault it was raining. There is no indoor pool at Cretan village, surprising as it is so large. Nowhere for people to go when the sun is not shining. Covered bar next to reception not open through the day, bit of a con having only the pool bars open when the weather is bad, Only one bus a day to Heraklion 9.15am back at 13.30pm. when you get to town, go upstairs, shops to the right by the large bank. Resort could be doing with more transport options and times. Rooms are nice. Aircon not on in may. Now I know how. Mattress on beds are Hard, credit due they did replace the mattress after I asked for a mattress topper. Again hard mattress a shame, pillows hard too. Nevermind. Lovely tidy resort meals were great, signed up to mitsis club. Our two alacarte meals at pergola and the beach restaurant were excellent, not to be missed. Received a Nice going away present, Entertainment was good at the covered terrace bar. But with only 3 people serving drinks, most people were queuing properly and having to wait from 20 to 30mins. While others were jumping in all over the bar. Just trouble waiting to happen and so off putting. Should be 4 serving 2x2 and queuing from left and the right side. Just fair and organised. Had a lovely time just the scramble to get served at the terrace waisted it. Would recommend a well-run hotel.

Hôtel fort sympathique et très bien situé. Parti avec Coralia,a refaire. Cadre parfait et les équipes compétent a tout les niveaux. Les excursions sont tous simplement magnifique. Une semaine est un peu juste, vaudrait partir une dizaine de jours.

Jolie charme belle prestation pour l époque mais dommage que ce village vacances soit en voie de vieillissement. Nous avons rencontré plusieurs problèmes du a son âge mais le personnel a tout de suite réagi. Le personnel est très agréable et je tiens à remercier NAGI pour son grand cœur et son service envers la clientèle une personne très respectueuse et travailleuse je ne l oublierai jamais et merci aussi à ELLIE pour sa bonté et son grand cœur ainsi que ces conseils et bien entendu au personnel d animation DOUDOU et SACHA merci à vous tous pour ces beaux moments de partage Vous êtes une super équipe. Merci pour tout.