P JOHN
11 de abril de 2023
Pre arrival communication was good. But the promised ' we will find something for you" in exchange for the free parking we were given as gold members and that we did not need as we were not in a car, never materialised. A bottle of cava in icebucket was put in our room on second night we were out, and i thought this was the 'something', but it wasn't as when i went to tell reception that we dont like cava she said they always put one in when u r in a suite. I asked if it could be swapped for fino (sherry) or a beer she said she would try. Despite me asking 3 more times during our stay the cava stayed in our room in the icebucket, and was still there when we left 8 days later!! I complained again when we left and she said it said on the computer to leave it there!
We were glad we didn't book breakfast for each day as we had it
before leaving on our last morning and it was a very standard selection, very poor choices of cereal, no muesli or oats just sugary cheap stuff. Poor hot choices. Cheap cakey things. On complaining at check out they just charged us for one breakfast.
The suite is to be recommended as much more room than the standard rooms. Old fashioned furniture in what from outside looks a modern hotel. Good bed, pillows and linen. Kettle and fridge in room. No walk in shower. Old fashioned bath. Number 2 and number 5 buses into town centre nearby. Indoor shopping centre nearby. A lack of bars and cafes. Toiletries provided.
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