Praia do Canal Nature Retreat

Lindo hotel com todos os enfeites em um cenário idílico, no meio da natureza. Os quartos são espaçosos e muito bem conservados. A comida é muito saborosa e o café da manhã é excelente. A equipe é particularmente atenciosa e prestativa. Um lugar de sonho para relaxar. Nós definitivamente voltaremos!

Upon arrival, you think you are in for a very special treat. The facilities are absolutely beautiful, and in a beautiful setting. The design, aesthetic, furniture, choices, and overall architecture are truly world-class. You are in an expensive nature, reserve with modern facilities, all blended into each other. This natural and aesthetic beauty are an illusion shattered by the extraordinarily poor service and untrained team, especially when it comes to F&B. Countless examples: - people who barely speak English - senior staff who delegate every request to junior staff, while not training them - no consistency across really anything: cutlery in tables, or not; coffee coming warm, scalding or cool; wait staff letting you sit at table for long stretches with no attention - dinner service was appallingly slow, all with a clown car of a staff shuffling back and forth to the kitchen, seeming to know what they are doing, but actually do not. A simple dinner that should’ve taken an hour to an hour and a half took two hours and 45 minutes, including several requests back to the kitchen for mistakes made. The worst was walking back into the lobby after an excursion to see a pile of dirty towels sitting right across from the front desk, and a manager and two team members doing nothing about it. A team member even asked her manager maybe we should move these and the manager made up some excuses about needing to wait for someone else to do it. Clearly, all of this could be solved with a new general manager, who has some experience in luxury hotels, and what the expectations are for service range of France. The sad part is that the property is so beautiful and so well thought through, and the same people who made that decision made a decision to have a team that really has no idea what it’s doing. I hope they fix it tons of potential here if they do.

Terrible would not recommend this place to anyone. We wanted to like this place... but could not leave fast enough. It had no soul and is missing something... The food is not good and would not go back again. dinner was not edible was told only charged for drinks and only signed bill for drinks