Sercotel Aura Algeciras

Hotel is old and dirty, need to be refurbished. They dont use vacuum cleaner so lots of hairs are found glued to the floor as they wet mop directly. The bed is very uncomfortable and the crib is simply a shame, broken mattress and a danger for a baby. Do not recommend,its absolutely not a 3 star. Also i made a mistake and made 2 bookings, one for the first night and another for the consecutive 5, the first night was for a twin as i made a mistake and they told me on the phone they will assign me a double room for all my stay ( it is complicated to be opening and closing and changing room specially with a baby) but when i arrived at hotel they said they are full and I had to stay were i booked and then change room the following day.

This is the worst hotel I’ve ever stayed in, the beds were uncomfortable I felt like I was sleeping on the floor, it said the free toothbrush that was given had rock as it’s packaging to save the trees, I think the beds were aswell, I nearly slipped in the shower because the “mat” (Escolator) was making me go forward so much, don’t recomm me this

I booked this for my husband and I but when they sent the confirmation it was only for 1 adult. Immediately I emailed them to advise the error. Two more emails sent and still waiting for a response!!!! Tried calling but also useless. When we arrived, explained the situation but they didn't care. Went on to charge 18€ for 2 days breakfast. I'll come onto that in a bit!!!! As soon as we got to the room, I emailed to complain and yes, still waiting for a response. The room.......beds squeaked every time you moved and the breaks didn't work so they moved all over the place. Half a toilet roll which was never replaced. Good job we take our own. Had to use the duvet as a second pillow. You'd think when cleaning the room the chambermaid would notice the lack of loo roll & clearly additional pillows were needed. On the last morning, I woke to a bed bug crawling up my arm. Breakfast...... diabolical. For the amount they charge it's a disgrace. The "hot" food was cold. The milk was on the turn and the pastries were rubbish. Only 3 choice for cereal. The toasters were rubbish.

Beautiful hotel in s really lovely part of town Algeciras. This hotel is very well designed and well priced per night. Food and drink was excellent and again chilled and delightfully served by good staff members. I really enjoyed talking about the local area and port and harbour with the waiting staff. Very knowledgeable and accommodating. Parking is absolutely excellent, underground space that leaves you with peace of mind throughout your reservation. I would recommend it just off this amenity. Highly Recommended.

Great hotel with friendly efficient staff. Its a modern hotel very close to the feria. The rooms are spotless. Very new linens. I’d stayed there before in 2018 and I asked if they might have a record of the room and they did and gave me the same one. I will definitely stay there again the next time I’m in Algeciras