Hilton Alexandria-Old Town

Room key wouldn’t work and front desk despite of trying were unable to offer a working key. Location is good.

I will definitely go back again, had an amazing time. Only thing that stood out was the misinformation from the front desk. While checking in I was informed a 50 deposit for incidentals would be taken from my credit card. No issue, but when I noticed 170 was deducted and no one at the front desk could explain why. Just that it should be reimbursed in 2-3 business days.

Although it was a short trip, my stay at the Hilton Alexandria Old Town was peaceful and just what I needed. Every staff member was very kind and helpful. The room was clean and very comfortable.

Great place to stay but the elevators smelled of ****. Parking is a bit pricy. Staff is friendly and the rooms are clean.

Unbeknownst until checkin, no lunch/dinner/bar/room service was available due to "holiday scheduling." A Hilton with no room service?! Shower was devilishly hard to temperature-control (maybe hot water team was on holiday?). Unannounced, but room hospitality service was only available on request (and then didn'tfully replenish the coffee maker supplies). You can find that out by QR code, scroll to Services, etc., but it should be up-front part of checkin. Site is right at King St. Metro stop, a plus. Staff was very friendly. Pillows were huge and so soft as to be unsupporting.

Reserved a king but received a double room with two extremely uncomfortable beds. Beds were rock hard and I'm a Marine that sleeps on all types surfaces. I work up hurting with a stiff neck.

Parking facility was filled with columns making parking unusual. The refrigerator wasn’t plugged in, there were no amenities in the bathroom like a shower cap, or glass. Staff was nice and room was clean.

Perfect location. Right across from the metro and also near the trolley/bus stops which are all free. Great restaurants. Adorable & safe neighborhood.

No personal attention to guests. I booked a high floor room that was supposed to have two queen beds. Paid extra to have both. I brought it to the attention of the staff and they said nothing coukd be done, even after I showed them the confirmation sheet. Do discount or comp was applied.