"Couple with dog.
For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did.
On checking out the receptionist had no idea about our complaint, and therefore couldn't help us.
We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did!
I have a video of the water pressure.
On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!"
No centro histórico e com excelente localização em Alcester, Alcester Inn fica a 10 minutos de carro de Coughton Court e de Ragley Hall. Este hotel fica a 6,8 km de Bidford Grange Golf Club e a 7,6 km de Studley Leisure Centre.
Aprecie a vista em um jardim e curta comodidades como Wi-Fi de cortesia e área para piquenique.
Saboreie uma deliciosa refeição no um restaurante ou experimente os petiscos na cafeteria deste hotel. Feche o fia com uma bebida refrescante em um bar/lounge. Há café da manhã inglês disponível diariamente, entre 8h e 11h, mediante uma taxa.
Estacionamento grátis sem manobrista está disponível no local.
Fique em um de nossos 24 quartos com TVs LED. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Os banheiros apresentam chuveiros. O serviço de arrumação nos quartos é fornecido diariamente e você pode solicitar ferros/tábuas de passar roupa.
"It is in an ideal place for trips to the local areas, but not in the centre of Stratford upon Avon.
The food could have been hotter for my palate, but acceptable. The staff were extremely friendly.
There were a couple of niggles with our room, which we informed the staff about - hopefully they take note."
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Informações sobre hotéis em Alcester
Quantidade de avaliações
503
Quantidade de hotéis
7
Preço médio (dias úteis)
€ 162
Preço médio (fins de semana)
€ 190
Hotel em alta
Billesley Manor Hotel & Spa, a Tribute Portfolio Hotel