Mercure Albury

Friendly, prompt service Food in restaurant great. Hotel within walking distance to gardens, river, cafes

Didn’t stay. Had a change of plans last minute due to hubby getting sick. Understandably can’t get refund or change of date but customer service, not one but two staff were quite rude in their approach. Especially the first lady I spoke with on the phone.

Nice service！ about 10 min walk to the CBD

The staffs are very helpful start from reception to breakfast venue. The breakfast is stunning.

地點方便，免費停車場，餐廳走路到，酒店房間地氈清潔麻麻

蠻一般的，就當落腳的地方。水龍頭影響很深刻，水力很猛

My stay was satisfactory. The room was a good size, clean, quiet and comfortable. The carpet outside my room needed steam cleaning as there was a bad food or vomit stain (it didn't smell). I paid for breakfast to be included and twice ordered a coffee without being informed that it cost extra. So, when I got the bill for the coffees upon checkout, it was an unpleasant surprise. I had to spit out a pastry at breakfast, it was that bad. The juice was reconstituted, not fresh. The cooked breakfast was excellent. I also asked for a wake up call and was told by one of the night managers that they don't do them when the previous night manager had been able to organise one without a fuss. It's the little things that make the difference between a satisfactory stay and a lovely stay and the Mercure Albury is satisfactory.

There was mould on bathroom ceiling, something that looked like orange juice spilt in fridge. Poor condition inside the room, needs upgrading desperately. Dinner was very ordinary.Breakfast was slightly better. Some staff were rude whilst some were nice. Overall would i stay here again, NO.

I've stayed there a few times now and the older guy who runs the restaurant is always professional and friendly. He is a credit to Mecure.