Oura Senses, Albufeira, Portugal

Terrible hotel. We booked in were shown up to our room via dangerous steps! The place is covered in fake grass that has just been thrown down not fitted properly. We had upgraded to a superior room with pool view judge for yourselves with photos attached. The sun loungers and cushions on the fake grass balcony were absolutely filthy. Nothing like the pictures on the web site they must have been taken when the hotel was first built. It took us about 20 minutes to assess the situation booked alternative accommodation went back down to reception and checked out.

Arrived around 9 30 pm Sunday,lift not working so refused upstairs room. as 2 flights of stairs , dangerous step at top .On fiirst glance looked modern and clean. Dropped luggage in and went out. Next day had shower ,was overhead 1 couldnt get hose to work , drain slow and tray filled up , On Tuesday water started running into our bathroom from upstairs . Got someone to fix it , but hadnt went in on night and no elec , reception turned it on , Was due to water getting into elec from cable where lights had been removed . only noticed wire hanging when plumber come as we were moving . Was running like a river next morning at 8 , we were asked to move into room next door , so 4 days later had to move . Sink slow in that bathroom ,and just hose . for shower , same problem with shower tray . noticed stains on bedroom curtain and mould too but not for few days , . panal at 1 side of curtain was mouldy . Sunbeds dirty , rubbish laid around , large gravel out the back of bedroom was hard to walk on , some had table , not many or chairs . only fresh towels and bins emptied in room .About 3 or 4 parasols not as shown in pic of all fronts . Fake grass covered all floor areas outside some was uneven . No breakfast available to buy as stated . Location was good , think showing very old photos of place when brand new as some were getting painted while we were there and drilling going on . Pretty basic but spent most time out .

This hotel is great value for money. The room decor was lovely. A small but nice complex. It has everything you need for a stay. Loved the different modes on the shower! Compared to other hotels in the area, this one really stands out! Would stay again!

The pictures must have been taken years ago as it is very run down & unclean there are a few loungers but no umbrellas, rooms not cleaned, in the shower there was clear glass from bedroom into the shower so no privacy & shower drain doesn’t drain so overflows don’t be fooled by the pics & read all the reviews nearly all recent ones are bad I had also left an expensive shirt there & some friends were still there I emailed them & messaged them on Facebook no reply my friend asked reception & they didn’t want to know

Ok this is going to confuse anyone trying to book reading the reviews. I was very apprehensive after i read the reviews, however i have had a very good experience. Bilal at the desk was very helpful, friendly and had lots of useful tips. I felt the hotel looked as it did on the pictures, my room was very modern, comfortable massive bed, tasteful decor and clean. Honestly i would stay again. The location was perfect 5 minute walk from the *****, but quiet enough that you can sleep peacefully. Airconditioning, housekeeping, towels, wifi and smart tv all good! The only drawback i would say is the fake grass is nit laid properly, and the shower pressure is weak.