heathermD5927WZ
8 de maio de 2024
Stayed with my family in April, the hotel is lovely and everything was kept very clean, credit to the cleaning staff as they were about all day keeping the whole place looking lovely. The food was repetitive but overall good with plenty of options, some nights the queues would be quite long and some guests would not queue, and would rather push in wherever they wanted to get food - very frustrating, it would be helpful to have staff during busy periods monitoring this. We found the entertainment very poor, on their website and on the jet2 website it says summer concept starts in April, so when we booked we was under the impression that the resort would have a full entertainment programme on, unfortunately this was not the case and only had live singers or karaoke on during the evening, which was overall boring and not very entertaining for a family with 2 kids. We didn’t see any daytime entertainment, only pool pilates. The kids club on the other hand was amazing, both my children enjoyed the club, especially my 11 year old. The staff there were great and the facilities were also really good. They had a good activity programme on and my son loved the football. As other people have also mentioned, the air con in the rooms is absolutely awful. Some night were very uncomfortable and it was hard to sleep. Our 1 year old daughter became very ill whilst we were there, which was absolutely no fault of the hotel, but after she came out of hospital we were struggling to keep her temperature down and having no proper air con became a big issue for us, luckily we had packed a travel fan and kept it on her, other wise I don’t think she could have coped with that heat. The staff at the hotel are friendly and work very hard, it was nice being able to scan a qr code and have drink orders brought to us on the sun loungers, although one day during our stay we ordered multiple times through with the qr code but our drinks never arrived? Getting a sun lounger in the mornings was a nightmare, something really needs to be done about this, we really struggled even when going down early we would find most beds had towels on them already, and a lot of the time no one would use them for hours. The pools were really good, they were cold but absolutely didn’t bother us, was fine when your in and swimming around. Waffle and ice cream are available all day and these were great, especially the waffles! The snack bar at the beach was amazing and did lovely burgers, best place for lunch! The room we had was lovely looking and had nice decor, very clean, the housekeeping staff were very good and very lovely to our children and would always speak to them, we were on the 7th floor in room 1757, the only issue we had here was we had barely any space for clothes storage, we were in a room with 2 small doubles and a cot which was fine and we expected the room to be a little small with 4 of us staying (we didn’t pay extra for a family room so was expected) but we only had 1
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