"A Disappointing and Frustrating Group Experience I caution against booking this hotel, particularly for friends or a group traveling together. Our stay was defined by a baffling managerial response to a simple issue. We had meticulously informed the hotel ahead of time that we were a group of four couples traveling together. Despite this effort, we experienced an unacceptable disparity in treatment. While our companions were pleasantly surprised with upgraded rooms, complimentary speakers, chocolates, and other thoughtful extras (presumably to facilitate group proximity), my partner and I were assigned the room we originally ordered at the premium price with absolutely no "gifts" or amenities. When we approached the reception to address this oversight, the staff were friendly but ultimately ineffective. They claimed the situation was "beyond them" and demonstrated a clear lack of empowerment to resolve the issue immediately. The most frustrating part of the entire experience, however, came during the formal feedback process. After describing the disparate treatment, we were met not with an apology, but with a shocking denial. A representative claimed that we had never informed them that we were traveling as a group, attempting to shift the blame entirely onto us. Furthermore, they suggested it was our fault for not notifying reception of the room problem during our stay—even though we had done exactly that and were told nothing could be done. This complete refusal to accept responsibility or admit to their internal communication failure was deeply upsetting and demonstrated a highly frustrating approach to customer care. A hotel should stand behind its service, not actively deny its mistakes and blame the guest. Save your time and effort; there are better places to stay."

"As pessoas mencionam hosts amigáveis, MAS desta vez é realmente um óptimo host, não apenas amigável.Apenas alguns exemplos: 1. A nossa "agência" que nos reservava não se importava de enviar o número de telefone para nós, e chegámos tarde, MAS Nzar esperava por nós lá.2.Há UMA cozinha, e tudo está incluído Na estadia, Então podemos fazer um jantar para nós próprios EM vez de comer o que comemos no salão para o voo e para além.3. Tivemos que sair cedo Na manhã, MAS ele nos deu um elevador no carro às 7:30 - ou seja, às 7:30! A primeira vez que ele se levanta, é um pesadelo, e ele Fez isso para hóspedes aleatórios.O Lugar é ... Bem, é típico de Israel, por isso não espera muito, MAS pelo menos as coisas mais críticas - folhas de cama, toalhas (IVA ilimitada!) eram limpos, então isso é importante. Além disso, o edifício é velho, então OS tetos de 6 metros de Altura são um plus.Basta ter certeza de obter um par de calças especiais para o chuveiro.BTW, nenhum molde (!).Quanto Ao balcão ... sim.Bem.Eu poderia viver nele.Que vista"

"This was one of the best long weekend getaways we've ever had. The hotel is phenomenally beautiful, and the staff is amazing—especially the wonderful Elias and the lovely breakfast team. The breakfast is absolutely perfect! Yes, Akko's alleys aren't the cleanest, and stray cats roam the streets, but that's an issue for the municipality to address and is beyond the hotel's control. Our room was spacious, clean, and comfortable, and the bed was fantastic. It had been 10 years since our last visit, and we kept asking ourselves—why did we wait so long to come back? "

"Um belo hotel boutique com atenção a todos OS detalhes de estética e conforto DOS hóspedes.O BOM pequeno-almoço Rico e saboroso e a tradição alemã de café e cozinha.O Pessoal é extremamente amigável e ansioso para o fazer.Recomendado!! Dentro de UMA distância de caminhar Da praia e Da promenade viva de Nahariya."

"If I could give this hotel zero stars, I would. This is an appalling place that no guest should have to endure. From the moment I checked in, issues began: • Dirty, stained bed linen and a mattress protector with brown stains that appeared to be bodily fluids. • Toilet with visible poo stains. • Dirty floors. • Poorly managed car park, with workers regularly blocking guests’ cars. The hotel claims to offer 24-hour reception, but this is false—I was locked outside multiple times with no answer from reception, despite assurances they would always be available. The situation worsened the day before I left, when I returned to my cleaned room and discovered a dirty coffee cup in my room that was used from the machine in my room—something neither I nor my child had used. I raised this alarming issue with reception, concerned that someone had entered my room without authorization, especially as my safe wouldn’t open. Instead of treating this as serious, they acted as though nothing was strange. It seems that anyone could enter a guest’s room, use their belongings, and management wouldn’t investigate or consider it a problem. This is a clear safety hazard: if you want to feel safe and secure for yourself and your children, do not come here. Anyone could walk into your room at any time, use your things, and there would be no accountability—nor would management think anything of it. Even worse, the manager was hiding in the back office while instructing staff to tell me she wasn’t there. Only when I insisted I would call the police did she finally come out—but not to help. Instead, she emerged yelling aggressively, like an unprofessional, rude market brawler, lacking any manners or respect. She even falsely claimed my “sister” had been in my room that morning—while my sister was hospitalized in another city. Feeling unsafe, I went to the police station and returned with officers, who finally helped open the safe. Thankfully, nothing was missing—but the experience was shocking. In summary: If you want clean bedsheets, a properly cleaned room, professional management, or a sense of safety—this is NOT the hotel for you. I spent 30,000 shekels for three weeks and was treated appallingly. Shame on this hotel. Save your money, your peace of mind, and your safety—stay somewhere else."

"We stayed for two nights, the whole family, in a four-room suite at the hotel. The rooms are shabby, not maintained. The bathroom is disgusting and the wooden parts are swollen and full of mold. Even the door handle is rusty and I opened it with paper. I didn't shower because staying in the bathroom was really disgusting. The grass outside the room is dry and yellow, because it hasn't been watered for a long time. The food in the dining room is mediocre or below. The room wasn't cleaned even once during our stay at the hotel. The cost is very expensive in relation to the poor value we received. We absolutely do not recommend staying at the hotel. The place is neglected and shabby and a waste of money, and a big disappointment."