Gringo Bill's Boutique Hotel

Muito rústico, sem papel higiênico, piscina e banheira de hidromassagem estavam fora de serviço e estava tão barulhento que era horrível e nos manteve a noite toda antes de nossa caminhada para Machu Picchu, foi horrível! Eu nunca mais ficaria aqui, nem estava limpo! Sem água quente!

Honestly, very poorly managed. They have no drinking water available after hours, I almost died of thirst in the middle of the night because you can’t drink tap here. Nobody at the front desk, and the water fridge was locked!!!! No TP in rooms. Zero amenities available that were shown on website. It’s a RIP OFF! Clerk was unable to assist in simple advice like where the bus station is etc… Elevator broken and they put me in the very top floor. Would highly recommend staying elsewhere. Gringo bill, you should look out for your fellow gringos better.

this is a very nice and cosy hotel in Aguas Calientes - very close to the mail square, rooms are big, beds are comfortable, location and the view from the balcony is very nice, bathroom is modern and functional, breakfast is very tasty and varied, staff at the reception very friendly and helpful.

**Accommodating Staff with Room Key Oversight** My recent stay at the hotel was marked by a mix of both positive and challenging experiences. The hotel staff demonstrated exceptional hospitality and went out of their way to accommodate us, especially during a difficult situation. Due to unforeseen circumstances, our train derailed, causing us to arrive close to midnight, well past the regular check-in time. Despite the late hour, a dedicated employee woke up and went downstairs to receive us, ensuring we could settle in comfortably. As a result of the mix-up, I was given a great room, but unfortunately, there was no key available. This meant I had to cross through my friend's room to access mine. The key oversight led to an unexpected challenge the next morning when I was locked out of my room. Despite the hotel staff's efforts, they did not have a spare key for the room. After waiting for about 30 minutes, they had to resort to breaking a window to grant me access. Fortunately, this incident did not cause us to miss our scheduled Machu Picchu tour. To prevent similar incidents in the future, I suggest that the hotel keeps handy copies of keys to rooms, ensuring that guests do not face inconvenience or delays in accessing their accommodations. Despite these challenges, I appreciate the efforts of the hotel staff and their commitment to ensuring a comfortable stay for their guests.

The man at the check-in desk was extremely helpful! As soon as I arrived, he automatically notified me that my tour guide for the following day's events had called for me, calling him back so I could speak with him. I definitely appreciate that he remembered to do so. The property itself was unique, very cute! The breakfast area was very nice as well. Great location.. train station, shops, and restaurants were all within a short walking distance. Overall I'd stay here again!

This hotel was truly unique! We had a very clean room with a balcony. Breakfast was great and I loved the open air walkways. If you're going to Machu Picchu, definitely stay here!

Great hotel. Great staff. Great location. Spacious rooms and a good breakfast.