Usuário convidado
11 de agosto de 2023
Second visit to this hotel, but having rated 5 last year, dropped to 3 this year. (Not sure why all trip advisor reviews prior to this summer have disappeared!?) We booked 2 superior sea view rooms (one for me self and husband and one for our son) based on our previous experience at this hotel. I emailed the hotel in advance and requested the rooms close yo each other if possible and on the higher floors as we knew these had the best views across the pool towards the sea. To our knowledge all these superior sea view rooms are bright and spacious with views over the pool towards the sea. Unfortunately when we arrived late in the evening we were led down the steps to our rooms below the pool area (ie the lowest possible area of the hotel). These rooms were previously the standard room category and because they had been refurbished were now classed as superior sea view. They are nicely furnished with a lovely terrace looking out to sea, but smaller and darker than the previous room we had stayed in and the Wi-Fi didn’t work in one of the rooms (124). I did tell the lady at reception that we were disappointed with our rooms and that I had made the booking for 2 Superior sea view rooms based on our previous experience. She said that the rooms we were given had been refurbished and were now classified as superior rooms and there was no way we could be moved as the hotel was full. I was made to feel that we had inconvenienced them by requesting 2 rooms close to each other. On our 3rd day the air con stopped functioning; having reported this late in the evening we were told someone would sort it out the following day. No-one came. After 2 days without air con they finally found the air con unit was faulty and offered to move us to a sea view suite with jacuzzi for our last 2 nights. This was a beautiful large, bright room with fully functioning air con but the jacuzzi had no water in it! The breakfast was not as good as we remembered from last year and on some mornings the selection was not as wide on the hot breakfast. The menu for lunch is good, but there was a really long wait (even the waiter apologized for the delay). The music around the pool was really relaxing in the morning but by mid afternoon it was almost deafening club music. We did hear one couple complain and asked for the music to be turned down or changed to something else which they did. Staff around pool/breakfast area were always smiling, friendly and welcoming. On a positive note, the beds are really comfortable both in the room and around the pool. The cleaners do a great job of cleaning the rooms and public areas are very clean. The location, just a few steps from Agios Ioannis beach is superb and with a bus stop directly outside there is easy access into Mykonos town just 10 mins away for just €1.80. (Taxis are very expensive…€40 one way to airport..15 mins journey). We will probably return to Mykonos and would definitely stay in Agios Ioannis in the future, but sorry to say we w
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