Palladion

We arrived at 11.30pm, it was very dark, the young chap in reception was unwilling to show us to our room, he would only demonstrate were it was by an unintelligible map and pointing into the dark. Traipsing through an unfamiliar building with suitcases is always a joy, watch out for trip hazards! The hotel is very clean and the rooms are well maintained by the cleaning staff who provide an exemplary service ensuring that clean towels and sheets are available, the hotel is also well situated surrounded by great places to eat, tour operators and a few minutes walk from a lovely beach. However this is all let down by the food which I will describe as being distinctly soviet in taste and appearance, it is bland and salty and clearly not prepared by someone local to the island. Oddly what you would usually expect to be served at lunch time is available for breakfast, the lunch and evening meals are shocking, lumps of brown congealment coating mysterious meat, on occasion a material which might be chicken is available. This afternoon amongst the feeding troughs was a concoction of salad and boiled eggs over which a pink substance had been ejaculated. By the miracle of science the pasta is often translucent and accompanied by an inedible sauce. There is no food available aimed at children’s palettes, such as chips or even ice cream. This afternoon the bar only has ouzo and rum available, remonstrations with management have only resulted in them saying it is not their responsibility. Inexplicably the bar music is the same two generic Ibiza tunes, constantly on repeat, this actually a form of torture My advice would be not to go all inclusive at this hotel

This hotel is so tired, the rooms are small and full of cracks, damp in the bathroom. The shower is tiny and it foams up out of the drain next to the toilet. The bedding is stained and old. It needs some serious attention. The pool is nice a bit small for the amount of people there. No towels are provided so we bought some from the shop across the road. The bar ran out of drink and we were left with either whiskey or vodka. We ended buying our own from the shop. The food is awful. Very limited choice at all meals. You were lucky if the food was lukewarm. You are strongly encouraged to clear up after yourself, plates,glasses,everything. Really disappointed. We ended up spending so much money on eating out. The few restaurants around it are lovely and most do takeaways as well. But wow did it add up. Considering we were all inclusive! The town is a bus ride away and is lovely and the day trips are amazing. Crete is a beautiful place but stay somewhere else.

We went to this hotel for 10 days. we was greeted by the reception.He did not show us our room but told us where to go.no one to help you with your suitcases.the rooms are very old.the shower was so small my partner had to stand outside the shower to get washed.the food was awful and I have never been to a hotel where you have to clean your tables there is a trolley where you have to put your plates cutlery.and when you are at the bar you have to do the same.when it came to drinks they never had them.so you end up going out to the shops to buy some.the only good thing is the lady just out side that does the day trips she is so helpful.and the restaurants are good too specially if you like steak which they do in the restaurant down the road, the pizza one

Booked this hotel with a package offer. From the pics seen was nice... however once there we have realized that was not nice at all. Outside is ok, like the pool and restaurant (only the room). The bar would need a renovation and provide different things. The rooms old but, fortunately, with good mattress and pillows. Curtains and blanket old and damaged. The bathroom a disaster... even impossible to take a good shower! So old and dirty for the usage... The menu at the restaurant was always the same and not good at all. I had the impression that they do not even cook but take it from an external catering, which could be good if you do not choice the same as the hospital ones. The cleaning was nearly sufficient... leaving the change of the towels every three days, you have to make by your own every day the bed... Never seen before. The good thing is the position and the bar tender. They do not have a beach hence you have to pay by your own a beach resort if you want to have the beach umbrella and beach chair.

Overall great location (great restaurants in the area and the beach access was great), fantastic cleaners (they were very kind) and nice staff. Everything else was shockingly disgraceful. I was very unsure of what food I was eating, at one point I ate a “meat” that looked like an unknown substance that had a strange consistency. The food was more despicable than GRU in the first Despicable Me, for a few days straight I mostly just ate carrot as the other food did not look appetising in my opinion.

Great, just great, Good friendly staff who work hard. Simple selection of food cooked really well and tasting great. Rooms cleaned every day Pool nice A good mix of customers here, UK France Poland Ukraine Russia- all good good people, smiley and friendly and ours kids enjoyed making friends as did we. The rooms are a bit small and basic but it's good value. Id like a little more storage in the rooms, maybe some drying racks outside. No ice cream for kids but grab one over the road no problem. Location is quiet but nice. Beach is close but you have to be able to swim so not great for little ones All in all, really good

We went there with a big family. Overall, the hotel is not the worst, but the cleanliness and the female bar staff are unacceptable. Everyone would have been happier if the female bar staff had been able to speak English and not be rude to everyone because she didn't understand what we were asking for. Phlegmatically, she told us to bring the glasses back because she didn't have an empty glass, ( however was no empty glass on our table) instead of hanging on her phone all day, maybe it would have helped if she had done her job. The rest of the staff are very kind and helpful!

I stayed here with my family there was 6 in total all inclusive and I don't think it was worth it - the food is cooked well but the choice was really poor and it was the same everyday, we ended up eating out for tea and the snack bar open 2pm til 4pm was shocking! I have experienced better hotels Cleaning staff were nice the female bar staff poor attitude! The pool was lovely and plenty of sunbeds which I was originally worried about! Heads up! Just so you know if you book without transfers from Chania airport to the hotel and back it cost us 260 pound!

Lovely hotel, very clean and the staff are amazing. I would absolutely return. Great location to the beach, which is a maximum of a 10-minute walk. Shop over the road for ice cream and whatever else you need. Bus stop just outside. The food was good. We all found something to eat for breakfast, lunch, and dinner.