Usuário convidado
10 de junho de 2024
We've found it difficult to rate and write this review as the hotel is good in most aspects apart from service, which unfortunately lets it down so much it overrides all the positives. They've had a rocky start to the season, and the inconsistency on site is reflected in the varied range of Tripadvisor reviews you'll read. Setting: Glorious as ever. Unique forest setting, trees, flowers, birds, nature, sea - all beautiful. Best sunsets, lovely breeze...it's a stunning location. Restaurant: With the exception of the FANTASTIC Diyar (who should be commended, promoted or put to good use training other staff) we found the restaurant service and staff very inconsistent. They're short staffed and we felt sorry for some of the better waiters who were working their socks off to try and keep everyone happy. We saw waiters hiding behind the scenes on their phones to avoid having to deal with the chaos. Others were like rabbits in headlights as they hadn't been properly trained. Finding your own cutlery, clearing tables and having to locate glasses and cups because there simply weren't any (whatever time we went) is just not good enough for this star level of hotel. Wine glasses were a shortage, with guests being served wine in pint glasses (not that I was going to complain about that!!) As others have noted, it made meal times not very relaxing (which is a real shame as the food is excellent). Don't go expecting a four or five star experience with restaurant service. The staff should be trained and better managed - it's not their fault. We thought the food was varied and a good standard - it had a Turkish slant which is brilliant for us but perhaps not to everyone's taste. I loved the pide man who humoured me everyday as I tried out my Turkish, and the egg lady who was always very smiley. Zest bar: With the exception of brilliant Burak on drinks, the other staff at the Zest snack bar seemed incapable of taking a food order - the system here simply doesn't work and needs better management and communication. Guests don't understand how to order (table service, or not?) and staff walk past people who have sat there for ages wanting to order. Food was OK. Grill a la carte: The grill restaurant is not your usual a la carte - you have to choose from a small set menu of mains in advance when you make your booking. The service here was even worse than the other restaurants. The atmosphere was very strange, it was like eating in an airport canteen. The whole a la carte grill restaurant setting, menu, and staff needs a rethink for it to meet the star level of the hotel. We've travelled around Turkey extensively and love Turkish food. Unfortunately we were unable to eat our main course, the lamb was just too tough. To salvage something from our night, we left before dessert and went downstairs to the social bar - where we made some lovely friends, so all was not lost! Gozleme garden: Highly recommend a visit to the gozleme ladies for take away lunches w
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