Usuário convidado
27 de abril de 2024
This is a beautiful and relatively new property very conveniently located minutes away from Kotoka Airport. They also are undergoing construction of the front lobby, which was a surprise, but not a major inconvenience. The room sizes are not at regular Marriott standard, and after the initial questions about that were answered and the inevitable back and forth interactions were clarified, I had a great experience staying there. And that is because the staff went above and beyond to make sure that my stay was pleasant and comfortable. From making sure I had all I needed in the room (one of the front desk managers, Naa, even called me on my cell to update me about the room), to the constant and engaged support from guest specialists Syka and Vanessa, and from catered care with my transportation needs from Mary and drivers like Edward and Godfried, to special care with the breakfast menu due to my dietary limitations, from everyone in the restaurant, but especially from Grace, they all transformed my stay. The manager of food and beverages, Deepak Singh Kayak made a point of checking in as well to make sure everything was going well. In the end, I made a point to congratulate the general manager, Luciano Scelza, for the quality of the people in the team, while he himself made a point of ensuring that I had a good stay with them. Will definitely return, and I highly recommend the JW Marriott in Accra.
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