Accra Luxury Apartments @ the Lennox

This was disappointing. My first room was excellent. The AC leaked, a technician was called. I was asked to keep the AC off for 2 hours. 3 hours later I turned on the AC & there was a water fall. I was shifted to another room at 9 pm that was smaller with a stiff mattress. 3 days later I was still told my original room was unavailable despite the initial commitment of moving me back tomorrow. Overall I was disappointed & annoyed . I enjoy the lennox but not this particular agency.

It was totally amazing. The property manager Solomon also made things seamless. 100 recommend

Our room was okay but our friends room was without power on more than one occassion making the refrigerator thaw out so there was water everywhere. It was a mess and our host Selassie was unresponsive. They eventually changed the room but there was no compensation and not even a decent apology. We also stayed at the Accra Luxury Apartments and I would highly recommend them. No such problems there and the host was great.

New clean and very nice. No hot water probably waterless tank not turned on. Day 2 off 3 day stay sent person in charged that checked us in message of problem, never heard anything back. Other than that the place was excellent! 👍

The host was professional and helpful from checking to check out. Highly recommend.

Dining was conveniently located on the property downstairs. The Manager of the Restaurant treated to dinner on them so I could try one of their dishes. The property was secure, biometric entrances were working. The decor was nice. The host was nice and accommodating. The check in process was smooth. The bed and pillows appeared to be hyper allergenic.

Property is well situated and unit was well set up. Issue with entry using fingerprint access but other than that, excellent stay. I will book again. Solomon was a great host.

I needed some time off and my stay at ALA Lennox was great! The area is quiet . Only downside is very limited parking outside. Thanks to Solomon for such great customer service.

I booked this reservation through ******* during the month of November for my February 18th trip. 2 hours before I arrived, I received a message while flying from Accra Luxury Apartments at the Lennox asking me how I was doing and telling me to cancel the reservation as they didn't have room. 2 hours before arriving in Accra as I am on a flight on my way to Accra I had to scramble to find where I would be staying since they cancelled the reservation. I was traveling with two friends who booked their stay at the Lennox as well. They too received the same message. It was copied and pasted. The Lennox had no idea that we all knew each other and were traveling together which leads me to believe this is something that they do quite frequently. Upon arrival I proceeded to contact ******* as I did not want to get charged a cancellation fee as I was not the one who cancelled. I contacted ******* via the chat in the app and the customer service agent transferred me to someone who called my cellphone number and left me on hold for over an hour without checking in on me as they "allegedly" tried to contact the property. After an hour the call dropped and I never heard back from ******* again. I genuinely thought ******* vetted the properties posted. I will have a hard time booking through ******* again after this experience. The customer service received was not up par.