Usuário convidado
30 de junho de 2023
I’ve booked my bachelorette party with my mum a few days earlier than my wedding, to give ourselves a nice moment of relax. Not that I was expected anything particular, but from a 4star hotel at least some congratulations.. but no, nothing. We have arrived in the morning, and for one hour earlier of the check-in they’ve charged us 15€ each to start use the swimming pools. I’ve booked for my mum a mani/pedi with semipermanent to do 2 days after, than 2 scrub massage and inalhations; all went quiet well apart the fact that when today my mum asked some semipermanent colors, they did not have pretty much anything. The beautician proposed her only mani/pedi but the price was higher than expected, so she decided to skip the services. At the check-out we went fully charged and the manager, after 10minutes of ridiculous discussion, gave us the 50% discount on it. We went out completely disappointed, nervous and felt deceived. On top of it: glass from the bar broken, spoon at breakfast with still trace of lipstick. Really bad experience, they did not care at all about their client’s experience, but more they try to charge extra money. I will never raccomand this hotel to anyone and for sure I will never come back.
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