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Business travel

Park Hyatt Zurich
4.6/547 avaliações

Park Hyatt Zurich

Enge Zurich|0.34km from city center
It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Breakfast

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Family friendly

Hotel Schweizerhof Zurich
4.4/5114 avaliações

Hotel Schweizerhof Zurich

Zurich|0.93km from city center
Elegant, older, well maintained, albeit a bit dated, the hotel is located directly across the street from the Zurich main train station and trolleys. If, as we did, you want to be within easy walking distance of the train station this is a great location. If you want to be in a very quiet location on or close to the lake, this is not where you want to stay. There is a small grocery store in the underground passageway to the train station. The hotel common areas are well-maintained, and it has a small bakery and bar that serves a very good dinner. There is a separate restaurant space on the second floor that only serves breakfast, and the food and the staff are excellent and it’s fairly priced. However, the hotel does not have a conventional restaurant. The lobby and rooms are small by american standards, but very quiet and well-appointed, have a good bed and the bathroom has a bath/shower combo with very good water pressure (and air conditioning). The small electric refrigerator in the room was set up as a mini-bar, but it was ok to remove the bottles. It does not get very cold. We were upgraded to a small suite with a sitting room, so I don’t know what a standard room would be like. The front desk staff was very friendly and helpful. There did not appear to be a concierge. The hotel allowed us to check-out 2 hours later, which we appreciated. All in all, a very good hotel for the price. However, if you’re looking for a very high-end american-style hotel, this may not be for you, but you should expect to pay two to three times more for those hotels
Novotel Zurich City West
4.2/5109 avaliações

Novotel Zurich City West

Zürich West Zurich|2.83km from city center

Última reserva feita há 24 h

We stayed at this Novotel in Zurich, the Novotel in Munich and the Novotel in Geneva. This Novotel was definitely not as good as the others. The location is fine - it's well connected to public transport (it is located in the business technology park). We had booked nearly nine months in advance and asked for two rooms near each other (we were travelling as a family). We were given two rooms on separate floors at opposite ends of the hotel. It was literally the most far apart that the rooms could be. Reception on check in said that they would change it, then kept me waiting for 45 minutes while they tried to do so. I gave up at the 45 minute mark and just took the rooms that had been initially allocated. The initial person on check in did try and be helpful and gave a good restaurant recommendation. The other person on reception really was not helpful - in the end one of his colleagues stepped in to assist as I think she could see that he was being very unhelpful. Reception was often busy with queues (the reception area is not large enough for the size of the hotel). We were clearly tourist visitors to the city, and no-one in reception advised us on check-in that there was a huge festival in the city taking place (attracts 2 million visitors to Zurich) that was affecting all public transport plus restaurant availability etc. The rooms and the pool were fine. The breakfast at this hotel was very, very average, particularly the hot food items. The breakfast compared very unfavourably to those offered by the Novotel hotels in Geneva and Munich. Check out took a long time, and there did not seem to be a place to drop keys. The staff have very casual uniforms (pants and polo shirt) which also contributes to the whole feel of the hotel seeming like a lower standard. Hopefully Novotel can look at this hotel and try and improve the standard so it is of a similar standard to its other locations. (Novotel Munich in particular was so much better!)

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Hotéis perto de atrações famosas em Zurich

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Bahnhofstrasse

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Grossmunster

Hotel California
3.9/560 avaliações

Hotel California

Zurich|0.16km de Grossmunster
I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking. Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!! I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!! Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!! We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!! After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and

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Old Town

Hotel Seidenhof
4.5/526 avaliações

Hotel Seidenhof

Zurich|0.2km de Old Town
This is a hard review to write. 2 nights here. The hotel itself is fine. Tastefully refurbished, with a dose of quirkiness. We had two linked rooms, with a small sitting room and balcony (with a total non-view). Check in was polite and efficient. Breakfast was excellent, with high quality buffet and eggs cooked to order in front of you. Kept running out of fruit juice, however. Replenishment could be better. We were in the mid European heatwave, reaching 37C in the afternoons. When we first entered the rooms, the ”aircon” was on at full and incredibly noisy blast, yet the rooms felt very warm. I assumed they've just turned it on prior to our arrival. After a very hot evening out, I was relishing a cool bedroom to sleep in (having left the ”aircon” on whilst out). Arriving back, I was dismayed to find my room was 28C. I went down to reception, but the night staff were completely uninterested and unsympathetic. He said ”we don't have air conditioning, we have air movement”. I said it was utterly useless, and he said that the Swiss government had banned air conditioning. There was nothing he could do. I returned to my room and sweated the night away with no sleep whatsoever. I felt truly terrible in the morning. The morning staff were far more understanding and offered to put fans in the room, which did help but only slightly. This place is not remotely cheap (even for Zurich, where everything is at least 50% more than you would pay anywhere else), and especially the rooms we had. Tripadvisor shows aircon as an amenity for the hotel, and for this price I would simply take it for granted. To say aircon is ”banned” is patent rubbish, as we went into dozens of shops, bars, restaurants that were crisply cool. I checked the hotel's main competitors and all have full aircon. I did some research, and it seems the government are indeed making it difficult to put aircon into new builds and refurbs. Seidenhof needs to get lobbying, as these weather events are going to become much more frequent and nobody is going to pay its prices to stay in a hotel with no aircon. This ruined our stay in Zurich. If the Swiss government are serious about the environment, they should tax out of existence the nose-to-tail supercars that clutter Zurich's roads instead of targeting the one thing that makes living with climate change tolerable. Whilst they're at it, they should also ban plastic drinking straws (as in the UK), which do such terrible damage to marine wildlife.

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Museum of Art (Kunsthaus Zurich)

Hotel California
3.9/560 avaliações

Hotel California

Zurich|0.41km de Museum of Art (Kunsthaus Zurich)
I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking. Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!! I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!! Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!! We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!! After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and

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Explore avaliações de hóspedes de hotéis em Zurich

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Ema House Hotel Suites
4.6/575 avaliações
Unterstrass
Dear EMA House Team (1 Nordstrasse Zurich) I have been staying with you on and off since May 2023. I cant rate you high enough, 5 Stars don't do justice. You are a fantastic team who have accommodated all my plan changes, even when it was at a short notice due to flight cancellations etc. The place is spotless and much better than any hotel in Central Zurich. I don't even think about looking for any other place in the city. I always feel very welcome when I arrive even when it was late at night. The suites are modern, clean, specious and very comfortable. Thank you again and look forward to my next visit. Noaman Hasan
Hotel Marta
4.2/557 avaliações
Niederdorf
Friendly and clean. Good for a night's stay before leaving the airport and heading to another city. Breakfast I really liked. There are no fancy dishes, but the food is simple and fresh, so even my mom said it was good. There is a noise problem between the rooms, but I don't know if I pass out and fall asleep. I recommend it because the location is so good.
Hotel Schweizerhof Zurich
4.4/5114 avaliações
Elegant, older, well maintained, albeit a bit dated, the hotel is located directly across the street from the Zurich main train station and trolleys. If, as we did, you want to be within easy walking distance of the train station this is a great location. If you want to be in a very quiet location on or close to the lake, this is not where you want to stay. There is a small grocery store in the underground passageway to the train station. The hotel common areas are well-maintained, and it has a small bakery and bar that serves a very good dinner. There is a separate restaurant space on the second floor that only serves breakfast, and the food and the staff are excellent and it’s fairly priced. However, the hotel does not have a conventional restaurant. The lobby and rooms are small by american standards, but very quiet and well-appointed, have a good bed and the bathroom has a bath/shower combo with very good water pressure (and air conditioning). The small electric refrigerator in the room was set up as a mini-bar, but it was ok to remove the bottles. It does not get very cold. We were upgraded to a small suite with a sitting room, so I don’t know what a standard room would be like. The front desk staff was very friendly and helpful. There did not appear to be a concierge. The hotel allowed us to check-out 2 hours later, which we appreciated. All in all, a very good hotel for the price. However, if you’re looking for a very high-end american-style hotel, this may not be for you, but you should expect to pay two to three times more for those hotels
Boutique & Art Hotel Helvetia
4.3/550 avaliações
Aussersihl
The staff was very kind and helpful, it is also perfectly located, easy walking distance from the city center. Rooms were very clean and what I found amazing is they have umbrellas they lend out since Zurich is such a rainy city.
Trip Inn Zurich Hotel
4.1/5142 avaliações
Langstrasse
The day of my arrival is Saturday, never expected Zurich is such a city never sleep, from train station to the hotel, each 10 meter a club or bar, young people stand in line waiting for entrance, strong electric music tempo cover the whole street, event the hotel walls are resounding over the midnight, lucky me I bring my earplugs. Additional breakfast is CHF$16.
Ibis Budget Zurich City West
4.3/557 avaliações
Zürich West
Good value in a great location. We walked from the train station. Enjoyed an excellent breakfast while watching pedestrians and cyclists making their way to work and school. The beds were comfortable, the shower was hot and strong. The young man who checked us in was 5 star. Definitely recommend.

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Maior preçoR$ 11.107
Menor preçoR$ 428
Quantidade de avaliações8,551
Quantidade de hotéis900
Preço médio (dias úteis)R$ 1.952
Preço médio (fins de semana)R$ 1.962