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5 star

Grand Poet Hotel and Spa by Semarah
4.7/5111 avaliações

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.54km from city center
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Business travel

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Breakfast

Boutique Hotel Monte Kristo
4.3/5112 avaliações

Boutique Hotel Monte Kristo

Riga City Center Riga|0.59km from city center
We stayed at this hotel a few times but the level of service became worse and worse. The location is all right but even the budget room price does not compensate for the bad experience which you will face. First of all, it is definitely not 4* hotel, maximum 3* if you will be lucky enough to get a good room. The room itself is small, the bed setting uncomfortable and the room is terribly dirty. Even when the room is ”Ready” doesn't mean that it is clean. Upon check in we found a row of empty bottles and cans behind the entrance door from previous guests. The water in shower doesn't drain. We talked about it several times but nothing was done. The breakfast is the same every morning and the breakfast area is so small that it is impossible to squeeze between tables. The coffee maker is so old that it is hardly working and coffee is awful and cheap. The staff is so hopeless that they are lying intentionally. If you forget something do not hope to get it back. Our previous stay we left jewelry in the room and contacted the Hotel straight away after check out. They nicely replied that everything was found and we can collect jewelry upon our next stay. I called the hotel three weeks before arrival and asked to prepare our stuff, which has been promised. But upon arrival I was told that they never confirmed anything (even I had written confirmation), later on that it was not my jewelry that they found and lastly that they have no time to deal with my request. so absolutely helpless, rude and lying staff. We spoke to the manager who promised to resolve it but as usual nothing was done.

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Family friendly

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Hotéis perto de atrações famosas em Riga

Confira estes hotéis localizados perto dos pontos turísticos mais procurados em Riga

Cat House

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Old City Riga (Vecriga)

Hilton Garden Inn Riga Old Town
4.5/596 avaliações

Hilton Garden Inn Riga Old Town

Riga City Center Riga|0.09km de Old City Riga (Vecriga)
Location is great, but that is about it. Hilton hotel in Riga can barely keep up to standarts and basic necessities, and is not reasonably priced whatsoever. Starting with parking, which is 20€ a day, its more like small extra land, which they call a parking lot. Barely enough for 10 cars, it was though to get to a spot and park, because cars were parked in no logical sense, there were no directions. They have underground parking, which they seemed unwilling to let you in, because apparently you ‘need assistance’ to get up and down and it’s not that easy. When we asked about access, after arrival on the first day, when we barely fit in the one last spot, they said ‘but you managed to fit in here!’ The mattress is rock hard and the pillows are so terrible, like I have never seen before, cheapest of the cheapest. Only drinking water available in the hotel shop downstairs(that they claim is reasonably priced, but it’s absolutely not), is the most expensive water bottles that you would usually find on a restaurant table, costing 5€ a liter. And finally, they have a warm water problem. If the hotel is full or you choose to shower in ‘busy time’(morning or evening) there is simply no warm water. This was a reoccurring issue over our stay and when we called reception after not having warm water on an October evening in Riga, when temperature is barely above 0•C, they simply said to wait for it. After 20 min of waiting and, once again, complaining that there still is no warm water, we were plainly told that there is nothing they can do because the hotel is full. We chose Hilton, even though the price was relatively high for staying in Riga(over 100€ a night), because we trusted in reputation and name of the chain, expecting a certain standart, however, it was not fulfilled whatsoever. Very disappointing stay, we tried to look over all the little issues, but lack of such a basic necessity as warm shower after a long day, was the last drop for us, so we checked out one evening earlier.

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Latvian War Museum

Grand Poet Hotel and Spa by Semarah
4.7/5111 avaliações

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.3km de Latvian War Museum
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Riga Central Market

Revelton Suites Riga
4.8/555 avaliações

Revelton Suites Riga

Riga City Center Riga|0.3km de Riga Central Market
The reason for the 2 star review is because they only have an online reception - which means they do not have any physical presence and therefore when issues arise, they are not really resolved. This includes security concerns. During our stay, there were 4 kids under 18 that were staying in the apartment above us. They were blasting music, yelling and stomping around between 4pm to 4.45am (with the worst between 4pm - 10pm). We also had an instance of someone who were clearly not staying in the Revelton apartments because they had tried to get into our and our neighbours apartments (you can hear them punch in a code and fail). They then knocked on our door - when I opened the person quickly said sorry “wrong place” and ran off. I am not sure how someone random could get into the apartment building at all if they were not staying there given there are coded locks…. This was concerning. We had messaged reception about both the noise and the random person; but their response was a shocked emoji, and that they had resolved the issue by contacting the guests who were apparently very sorry for their behaviour, and that we should be patient. It was clear the other guests were not sorry as they continued their unruly behaviour; and I do not consider the online receptions actions were in any way sufficient in dealing with the issues raised. I also think the lack of security measures- vetting/verification of people who are staying etc is a little concerning. Whilst the place itself is great in many aspects (good finishing, clear instructions, good location) - if you want peace and quiet - I do not recommend you stay here, particularly over the weekend. If you are not so concerned with noise and security, then I think it could be a lovely stay for you.

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Explore avaliações de hóspedes de hotéis em Riga

Buscando hotéis em Riga? Inspire-se com avaliações reais de viajantes.
Relais le Chevalier
4.5/550 avaliações
Riga City Center
The location is close to the famous monument, the hotel is clean and looks new. The decoration is good-looking European style, the breakfast is great, you can order what you want to eat right now. Environment: Great
Grand Hotel Kempinski Riga
4.7/578 avaliações
Riga City Center
Although the service staff is really lacking in education and lack of training, the location is definitely not to be said, and the overall facilities are still very good and worth having.
Monika Centrum Hotels
4.3/571 avaliações
Riga City Center
Hotel location is good, just at the junction of old and new Riga To the east is the art district, where you can take a boat ride to the west and the old town to the south. You can go to the old town or take the bus. There are also a lot of bus stops nearby, and it is very convenient to travel. Downstairs is the number one restaurant on a travel software The hotel’s own breakfast is also good, although there are not many options, but it is enough. I prefer to live here than living in the old town. 1. You don’t need to take the box to walk the stone road 2. Accessible barriers and elevators
Wellton Centrum Hotel & Spa
4.1/5106 avaliações
Riga City Center
The hotel is located in the old town. It is only ten minutes away from the Riga long-distance bus station and train station, but it must be reached by tunnel and gravel road. Our handling box is not heavy, so there is no big problem. The hotel waiter has a smile, the room is slightly thin, but the room can be fully opened, the breakfast is rich, maybe my request is not high, combined with the geographical service price, it should be considered a good choice, recommended.
Hilton Garden Inn Riga Old Town
4.5/596 avaliações
Riga City Center
Location is great, but that is about it. Hilton hotel in Riga can barely keep up to standarts and basic necessities, and is not reasonably priced whatsoever. Starting with parking, which is 20€ a day, its more like small extra land, which they call a parking lot. Barely enough for 10 cars, it was though to get to a spot and park, because cars were parked in no logical sense, there were no directions. They have underground parking, which they seemed unwilling to let you in, because apparently you ‘need assistance’ to get up and down and it’s not that easy. When we asked about access, after arrival on the first day, when we barely fit in the one last spot, they said ‘but you managed to fit in here!’ The mattress is rock hard and the pillows are so terrible, like I have never seen before, cheapest of the cheapest. Only drinking water available in the hotel shop downstairs(that they claim is reasonably priced, but it’s absolutely not), is the most expensive water bottles that you would usually find on a restaurant table, costing 5€ a liter. And finally, they have a warm water problem. If the hotel is full or you choose to shower in ‘busy time’(morning or evening) there is simply no warm water. This was a reoccurring issue over our stay and when we called reception after not having warm water on an October evening in Riga, when temperature is barely above 0•C, they simply said to wait for it. After 20 min of waiting and, once again, complaining that there still is no warm water, we were plainly told that there is nothing they can do because the hotel is full. We chose Hilton, even though the price was relatively high for staying in Riga(over 100€ a night), because we trusted in reputation and name of the chain, expecting a certain standart, however, it was not fulfilled whatsoever. Very disappointing stay, we tried to look over all the little issues, but lack of such a basic necessity as warm shower after a long day, was the last drop for us, so we checked out one evening earlier.
Radisson Blu Elizabete Hotel, Riga
4.5/568 avaliações
Riga City Center
This is such A convenient location in Riga! One can walk to Old Town and other sites. The service is so very accommodating. Breakfast has the European breads and pastries and Western hot eggs and bacon. Don’t confuse this hotel with the other Radisson hotel which is also on Elizabete street, two blocks away. The other property is much larger and accommodates conventions. This Radisson Blu is smaller and more personal.

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Informações sobre viagens locais

Maior preçoR$ 2.291
Menor preçoR$ 126
Quantidade de avaliações3,515
Quantidade de hotéis2,465
Preço médio (dias úteis)R$ 523
Preço médio (fins de semana)R$ 587