Hotéis Hostels em Dallas

Wouldn't even give this hotel a one star. Myself and my daughter ( 22) stayed last weekend for a Cheer Competition ( 2 nights) The room was decent for the price, continental breakfast was awful I do not suggest it at all. There was NEVER anyone at front desk! Everytime we left and came back there was never any staff present. The second night we tried to call the front desk to request more towels could not even get the phone to ring. My daughter went down to front desk to get towels and after waiting a while a security officer finally approached her and asked what she needed, said he had no idea where front desk staff was as he had to climb over front desk just to clock in! He led her to a room where towels were and told her to grab what she needed. From that point on some creepy older man started trying to talk to my daughter, followed her back to elevators asking if she was married which she said yes so he would leave her alone yet continued to ask her for her phone number, followed her back to our room. She was shaking so bad and so scared. This should of never happened!!!!! Where was front desk staff? Where did security guard go while my daughter was being harassed?! This is unacceptable. This hotel is very unsafe! I DO NOT RECOMMEND ANYONE STAYING HERE.

This was a very nice hotel and I will be back when I am in town again.

This was our second stay here. All credit goes to the friendly front desk staff, kitchen staff and of course house keeping. They did a great job for the guests. Clean rooms , with all essentials. Fridge, microwave, ironing board with iron, coffee pot with coffee and tea. Shampoo, soaps etc. Daily. Clean towel daily, and beautifully made beds daily. Variety delicious breakfast, served with a big smile. Front desk always checking to see if we are ok. I especially love the complementary pop corn, cookies, coffee and lemon water in the hallway. I really appreciate the security cameras, since we were robbed staying in another hotel nearby. We are satisfied guests and will return in the future. 👍👍👍👍👍

Yesterday, I check out from the motel I like the place, it's clean and also FD guy is polite and interactive with everyone. I think his name is Manu. I came for a business meeting everything is successfully done. If possible I'll visit this motel again. I appreciate Motel and working staff.

Booked a king room. When we arrived they said they were overbooked on king rooms and put us in a queen. I called down and let the front office know that I paid more to guarantee a king and they found us one and the room felt newer and nicer. Overall great experience.

This hotel was really cute, had such a great vibe. The front desk guy Jacob was so friendly and really made me feel welcomed, he had a big smile on his face explained parking and how the key works, even told me if I wanted to hold my luggage there with him in the morning that they would be happy to do it so the kids could swim, he also explained to me that the kitchen was open until 10:00 p.m. and we could either order downstairs or even on the rooftop. The rooftop was chill, nice music very laid back, we ended up ordering our food downstairs the bartender was great answered all my questions and very patient. The food was okay I ordered a burger just didn't have very much flavor to it needed a little more seasoning on the burger itself, salad was good and sweet potatos fries were decent. The room itself was super cute lots of space for the kids, love that they had a noise machine because I forgot to bring my fan. The pull out sofa was clean, The only thing I can really complain about was the sink it just did not drain well but overall was a wonderful stay I would definitely recommend.

Beds need improving they are hard. The construction around the hotel was a pain to navigate and I Hate that you have to pay $20 a day to park.. but overall a good experience nice hotel and nice staff.

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

Pretty sad to write this review. This room was filthy. Feet turned black. Curtains falling down. Toilet broken. I stay in hotels 15 nights per month and have a high tolerance for dirt, but this room was pathetic. Manager Louis said he would see curtains were repaired. Never repaired. He said they were short staffed. My thought is close off the rooms you can’t manage then. Had to request twice toilet be repaired. Returned that evening to find a note on toilet that said not repairable. Learned parts not available for toilet due to a art vender not being available according to front desk (run over to Home Depot!) Was offered another room but that was not an option for us due to small children and late. They didn’t bother to pick up phone and give us an earlier notice. We would have just gone home. Discussed with Louis, several days later) as no manager with any authority works weekends and he told me I shouldn’t have called the diamond desk to complain as he couldn’t do anything now but give some points. That was false, he refunded one of two nights. I’m preparing my letter to parent company, Texas Western, as they probably don’t see these reviews. This hotel has no business being part of the Hilton brand.

Great customer service, Didnt like downstairs but clerk changed rooms with no problem the special request was not listed on our resevation at the hotel. Food was good.