Hotéis Homestays em Carmel-by-the-Sea

The location was good assuming you had a car but do not rely on public transport. The hotel--motel was clean and well decorated and pool area well kept. The problems started with reception who were not very well informed. Could not give information on bus services and even gave wrong location for the bus stop. Before leaving I wanted to check in to two airlines. One receptionist said no problem but when I went to do it on the day another receptionist said it was against hotels privacy policy??? I then had to find a business centre and pay $40 to do ckeck in. Food / Bar was adequate but not available Sat--Mon. We were there for a week and on two days were advised there would be no room service. On a third day we had to request fresh towels as the room had been missed. I do not think the bed linen was changed during our whole stay. The biggest issue I had was with the finance department. ON settling the final account I decided to pay fully in cash and not use the debit card they had taken on arrival. On return home I found two debits on my card one for £270 which had no relation to any services. The second for £493 which was for the total bill paid for in cash. after telephone calls not responded to and four e-mails I eventually got the accountant to credit the money back a month later. still awaiting a call from Mary the manager to explain why they had taken money from my account without athorisation