We arrived at Pine Hostel 16.08.19 at 21:00. We had a 4-person room reservation. We were looking for the 4-person room, because we didn't want beds in the common rooms. The booking was confirmed by credit card, but the payment was not write-off. A day before the alleged check-in came a text from the booking site that it was necessary to update the card data. What was very strange because the card was not changed and used actively. But to avoid tempting the fate, everything was updated. On arrival, we were informed that we could not pay our number with a credit card. Although the booking was indicated that the card payment was possible. More interesting: it turned out that we could not be set in the room we booked. They have some problems. They were ”very” apologized and offered to settle us in 2 different rooms for 2 people. According to the owner, these rooms ”will be even better, and since it is his fault, he won't take money from us.” It's good that we guessed to go see these ”best rooms.” One room was a size of 2 square meters, in which you can only stand (because there was no more room) with a two-storey bed. Attention: There was no door in this ”wonderful” room! Carl, room without door! Apparently, the hostess understood that we would not agree and offered another option - 4 beds in the 8th local room without windows 🤦. He offered it all to give us 4m. To get into this room, it was necessary to pass through the women's room (for 12 seats) and, of course, in the proposed room too there was no door! 🤷🙎 Yes how??? How there people live?? ! We were in shock! The hostess canceled our booking at this time, pointing out as a reason - the invalid credit card!!! That is, this ”great” man made us guilty! The operator from Bucking could not help, because as the booking was canceled because of the invalid credit card, we are ”own.” On our observation that the card is all right, and it is in the hostel not taking the card because of their technical problems, he did not answer anything. Or did not answer that we could not be set in the room that we booked. And the replaced rooms are terrible! After talking to the Bucking operator, the hostess came up to us and offered to replace our booked room with another. But in another hostel. By entering the site of this hostel, we were terrified even more. Apart from the clops, garbage and other ”charities” from the reviews we learned, that people throw with bookings. Just like in our situation. Promised and dispatched one for sale, but actually provides absolutely another. As a result, we started looking for a room in other hotels that are not cheap in Singapore. People never book in this hostel of the room!!! If you are settled in the room, then without the door, or at all throw, like us! There is a complete deception!
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