The location boasted proximity to the coast, shops, and restaurants. However, the room itself presented numerous issues: 1. Despite attempts to invite natural light, the room remained excessively dark due to taped or covered windows, offering only a shaft-view. This created a nearly pitch-black atmosphere, accompanied by disruptive sounds such as water dripping from the air conditioning unit or clicking noises. 2. Persistent clicking noises persisted both with the window open and closed, significantly disrupting sleep. 3. The room did not align with the amenities depicted in online photos, such as a missing table and chairs, leading to a sense of false advertising. Additionally, there was no mention of the shaft-view or the lack of natural light. 4. Cleanliness was lacking, with visible stains on the sink and bathroom wall, leaving an unpleasant odor. 5. Despite promises of Wi-Fi, it only functioned on the first day, causing inconvenience despite efforts by the receptionist to rectify the issue. 6. A displeasing odor upon entry suggested inadequate ventilation or cleanliness standards. 7. The room featured worn-down furnishings, reflecting a lack of investment in maintaining a comfortable environment, contributing to an overall disappointing and depressing ambiance. 8. Difficulty in regulating the water temperature in the shower added further discomfort, swinging between cold and scalding hot. 9. The lack of a duvet and provision of only a thin sheet offered inadequate protection during winter months. 10. Requests to change rooms proved futile, as alternatives offered were disappointingly similar, indicating persistent issues with standard accommodations. 11. The hotel staff's refusal to provide a stay invoice and redirecting responsibility to the booking platform added unnecessary frustration, reflecting a disappointing level of customer service. Ultimately, the hotel's refusal to provide compensation or accept responsibility led to the guest checking out early, resulting in the loss of money and the need to book alternative accommodations.
Excelente
53 avaliações