Hotéis Homestays em Rungkut

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Massive hotel with just as many guests coming in and out. Food: Breakfast wasn’t always good. There’s limited variety. I think the Food Exchange restaurant is a tad bit too small for the size of the hotel. The new Heritage restaurant on the other hand, is amazing. The buffet dinners were spectacular every night. Amenities: The pool and pool bar are great places to hang out. But you kinda need to schedule your pool time well because there’s unofficial peak times for families with kids. Depending on your family/preferences, you might aim for those times or completely avoid the pool at that time. Room: Large and spacious. We had a great city view. I didn’t appreciate the lack of hand towels in the bathroom. Everything else was up to standard.

Service at check-in is good, friendly. The cleanliness of the room is ok, what needs to be improved is the cleanliness of the linen which is very lacking, it would be better if it was kept clean and there were no spots. For parking fees, it should be made free because parking fees will be multiplied if guests often leave the hotel and come back to rest, info from the front office, that free parking tickets are only obtained according to the number of nights we stay, even then we have to inform the front office by showing a parking ticket. I also forgot to show it to the front office, the hotel can cooperate with parking management services, maybe by showing a room card you can park for free

Ac in the room is not cold at all, until I sleep in the night because I was sweating too hot Sleeping light is not working too Un luckily the service is quite satisfactory, the ac is very cold in the other room

The room I give rate 3 - arrived at the room , smell , floor dirty , bed sheets got stain, towels looks old- this place need more more more maintenance. Sofa skin is rough, the linen colour old, door balcony is unsafe, fridge dirty and not clean (stain and hair under the freezer) 🙈🙈. The electric sockets most of them is loose. Breakfast not much choices (the veggies doesn’t look fresh)- the price is way too much for 4 nights stay at family room (which is far away from the expectation and smelly) the photos is completely not same in real room. I really disappointed and the price way too much (family room). I hope the hotel management fix that problem or don’t sell that room. Thank you 🙏