We chose this hotel to spend a romantic weekend, but our experience was terrible, both during our stay until the company's answer when we contacted them. 1) First, the apartment is far from being soundless. We could hear the cry of the demonstration on the day on Sainte-Catherine, the claxons and the speed noises on the evening of the cars around, The low music from apartments around the day and evening, as well as the more lively laughter and discussions of users from nearby apartments. We were wake up every morning by crying from the outside or from the noise of Bass from the apartments around 8h30-9h00 in the morning. When mentioned to the company, they simply told us that we should have contacted them about this, In addition, they simply indicated that it is mentioned in the booking emails that users should not create noise damage last 23:00 or have guests during the pandemic, The hotel is located in a block of apartments. You will find no one who works for the company, whether it's a security agent, a receptionist or even a household staff. We are really concerned with the security aspect if necessary. We would have thought they would have at least assured the presence of a person on the ground in case of problem, and not the promise of sending someone, if necessary. At this stage, also contacted directly the police station if you feel The need. 3) You will find no one who carries the mask in public areas, which is rarely the case. During our stay, we have crossed people who did not carry the mask in the corridors, The lifts or the entrance, despite the presence of a poster requesting it. A disinfectant poster is present, but only once passed the lobby and hidden in the beginning of a corridor, without clear indication of its presence. At this level, the company defends itself by indicating that there is a poster requesting the mask in the lift, no more. 4) You will find in the loft a poster with a number to contact if necessary, but no means to do so. The loft does not include telephone to contact the owners or intercom to contact the lobby or a security agent (which is, in any case, absent). In this respect, the hotel's answer is simply that they expect you to have a telephone if you feel need to contact them and that, if necessary,
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