Hotéis com Gym em Selangor, Malaysia

Experience: Comfortable and Modern, but Lacks Nearby Amenities This serviced apartment hotel left a deep impression on me. The room was exceptionally clean and tidy, with brand-new facilities. Being newly built, the hygiene was absolutely impeccable, and the overall decor was simple and modern, making for a very comfortable stay. However, it's worth noting that the surrounding area is still quite undeveloped. There's only a small supermarket downstairs, which is convenient enough for daily necessities, but if you want to eat out or have more food options, you'll definitely need to drive. I recommend bringing extra snacks or instant food before checking in, to avoid getting hungry at night. Additionally, due to the high number of residents, elevator waiting times can be long, especially during morning and evening rush hours. If you're in a hurry, I suggest planning your check-out in advance to avoid peak times. Overall, if you're looking for a clean, modern accommodation environment and don't mind the temporary inconvenience of the surroundings, this is still a good choice. It's suitable for travelers with their own car and those who prefer a quiet stay.

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

Accommodation : Fair value for the price, itchy skin after on the AirCond’s, but they replace the mattress only not comforter, broken water heater is replaced, Longer waiting for the lift for high density of condominium Amenities: Very good shopping mall nearby , eatery place. Transport: No mrt nearby, every day use grab, even go to KLiA Airport

The room is very spacious and comfortable. The indoor waterpark is big and the kids are happy to play. A very beautiful and calming place. Good service from the staff is also very satisfying My family will definitely come again ! Thank You Monkey Canopy Resort

A clear instructions is given for check in, and it was easy and smooth. The 2 bedroom suite come with a bathroom, a small open style kitchen and a small living room. The space is not like super spacious and the layout make it a bit squeezy. However for a group of 4, it's still ok. The room itself is clean, however the coverage for Internet (I am using my phone data only) is not very good. There is construction around/nearby the building but not much noise from the construction, just the road are very messy , and it's a hectic for us, as we are not familiar with the location. Parking per night is RM6, kind of reasonable, and there are plenty of parking lots. We didn't explore the building much not sure about the amenities/facilities, but we do passed by a mart before check in. There is a mosque nearby, and we can hear it from our room.

The environment is great, and having a mall downstairs is super convenient. I'd definitely come back again if I have the chance. The room was very clean and spacious, and the front desk service was excellent and efficient.

Despite a late check-in, I received a very warm and professional welcome from the front desk, which immediately made me feel at ease. The room was extremely clean, quiet, and comfortable—perfect for resting before a flight. The shower had strong, consistent water pressure, which was a big plus. I had an early check-out to catch my flight, and the free shuttle service to the terminal was very well organized. Although there was a short queue, it moved very quickly. The driver was friendly, helpful, and courteous, making the transfer smooth and stress-free. Overall, a great stay. I will definitely choose Sama-Sama Hotel KLIA again for my future flights.

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Stayed here one night before the graduation day. The location is near the uitm campus, but you have to round few times to search for the accurate mailbox and parking. the guard doesn’t help much. You can also direct go to mall from your stay, even its hard to find.. you eventually will make it. Anyways, all the amenities are completed with shampoo, toilet papers, toothbrush, shower gels and towels. We had a pleasant stay, with the exact temperature of AC. All the utensils of cooking is provided, and we’re very delightful of the fridge function and the speed of wifi. Netflix and internet all good here. No worries for not having line even you’re using umobile. However, the bedroom can be improvised by putting at least one vanity mirror, the garbage plastic can be add on.