Hotéis com Gym em Veneto, Italy

another great stay at this hotel everything very good this time a big groups also booked this hotel, hence needed to wait for sometime said elevators, breakfast would definite book the same hotel when retutn to verona later 😊

I usually don't leave reviews, but for this place, I have to speak up. 1. The first room they gave me looked exactly like the pictures, but the radiator wasn't working. After a long discussion, they moved me to another room, which was about a third smaller than what I originally booked. 2. The paint smell in the room was overpoweringly strong. 3. The bathroom in the second room had a huge pillar right in it – quite something. Seriously, try to avoid this hotel if you can.

The hotel reception blamed Trip.com, saying they should not and cannot charge the city tax, and then asked me to pay again. Overall, I had a good experience at the hotel, but the reception staff need better training. When I checked out, the receptionist asked me to pay the city tax. I told her that my booking clearly included the city tax, but she kept insisting that what I had prepaid did not cover it. At that moment, I couldn’t find the booking receipt in my email, so I couldn’t show her proof right away. Because she kept saying I was wrong, my teenage son started to believe her and argued with me, saying, “If she asks for it, just pay, it’s only €14.” This was upsetting, not because of the money, but because it set the wrong example for my son. In the end, I paid the €14 again and then took about 10 minutes to search through my email. When I finally found the booking receipt, I went back to show it to her — proving that I was right and the city tax had already been included. At that point, she asked someone else for help (possibly a manager), and instead of apologizing, they blamed Trip.com, saying I should ask the agent for a refund. I later contacted Trip.com, and they processed the refund without any issues. I’ve used Trip.com many times before, and I’ve never had a problem like this. The real issue here is not the money but the lack of professionalism at the hotel reception.

The room I booked can actually accommodate four people. His double room on the 5th floor is a duplex building, with two small beds in the downstairs hall, and the hotel includes breakfast. Even if breakfast is not included when placing the order, the hotel will Give breakfast, I don’t know why?

The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.

Great stay staffs were super friendly. It is also easy reachable to go to Venice by bus just right in front of the hotel

The hotel's location is super convenient; it's just a 7-8 minute walk to the train station and the airport shuttle bus stop. The hotel itself is clean, offers great service, and even has a bar with happy hour. It was a good experience overall.

At this hotel, you are only 5 minutes walk from everything you need to see. The reception is welcoming, the room was comfortable and the breakfast was what you need. Easier to get to from the railway station and then you are right in the heart of the city. I would recommend this hotel.

Nice and neat pleasant place tucked withon suburban estate. Great for family and must have a car to get there. plenty of parking and staff a helpful.

I had been expecting a four-star better. Air conditioning not working, no chickens. Everything is okay. Good breakfast with fresh products.