the service was good, but there were stain on the bed sheet and hair on the floor even after house keeping, hope they can improve the cleaning a bit.
and the water was not hot enough, other than that everything else is ok.
I’d recommend this hotel if you have business or errands near the airport. The hotel is very clean, and the shuttle service is convenient and well organized, which makes getting around easy. It’s also quiet, so it’s a good place to rest.
That said, I wouldn’t recommend the breakfast — the options are quite limited and not worth it.
Great service! Good clean gym and pool area. Very accommodating with breakfast early as we needed to leave for a 6:40am cab to the airport. $26 fare from this hotel to airport. We recommend this hotel
front desk was really friendly and nice considering we checked in at minute. rooms were clean and cozy with microwave but no hot water kettle. overall a nice place for a place to stay in kelowna
During the epidemic, breakfast was changed to take-out packaging, which is quite rich, with bagels, muffins, boiled eggs, apples, and a bottle of mineral water! The room is quite satisfactory and Canadian standard equipment, convenient parking, free parking
My husband booked a two night stay at Painter's lodge for my birthday. Apparently the lodge is under new management and just opened 2 days before our stay. This lodge must have been quite the hotel in its day. It needs a lot of work and with love and care I think it will reach its original beauty.
The staff were friendly and very helpful. The restaurant and bar were not up and running but we were offered a continental breakfast of yogurt, fruit, granola bars and juice.
The location was perfect and the decor was lovely. It felt like time had been turned back to a wonderful era. Lots of history displayed on the walls.
We had a wonderful stay.
I recently stayed at the Courtyard Nanaimo and had a lovely experience. The room was clean, spacious, and well-equipped, with good coffee facilities—a nice touch to start the day.
The location was perfect, close to the seaside and many great restaurants, making it easy to explore the area.
The only downside was that parking wasn’t free, which was a bit disappointing. There was also a payment error where my card was charged multiple times, but the hotel handled it professionally and issued a quick refund, which I appreciated.
Overall, it was a great stay, and I would happily return!
4/5 stars ⭐⭐⭐⭐ (would have been 5/5 with free parking!)
Older hotel but nicely updated while keeping it's charm. Our room was spotlessly clean. The lobby had fresh coffee and teas to make along with comfortable couches, a gym, jacuzzi and sauna.
All I can say is the kids loved it other than the beds. The beds were both visibly sunken in the middle. This was in room 164. Our friends stayed in another room and had great beds. Ours needs replacing badly.
The worst part was the noise at night heard until everyone settled down for the night around midnight. (We use earplugs and still too noisy)
The rooms aren’t sound proof at all. Upstairs or down. Our friends stayed in a room upstairs and had the same problem.
The best part was the pool for the kids which is why we chose to stay here along with the included breakfast(yogurt, peaches fruit cups, white bread for toast, cereal, make your own pancakes, juice and coffee. Had milk but no cream for coffee which many voiced their disappointed ). Very minimal breakfast but kids were happy enough.
Hopefully management can make a few changes to make the stay better for the guests to come.
Very very pleasant stay. We used it for an overnight 14h layover before continuing our trip
- location is unbeatable, 1 min walk from check in areas
- staff was all around very friendly
- high quality (even though a bit old), but very well maintained and also high quality bathroom equipment (soaps, cremes etc).
- beds were extremely comfortable
- breakfast is à la carte with views of the airplanes / terminals
- gym is small but all you need is there
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8,2/10
Very Good
GGuest UserThe service was outstanding and the location ideal if you are biking. The hotel also has a room where you can store your bikes. The room was very clean and the staff very helpful.
GGuest UserI like the location of this hotel as it is very near the airport, has shuttle service and is also right at the center of the Asian food/restaurant area.
There is a wide variety of Asian cuisine you can choose from all within walking distance. Dim Sum, Sushi, Korean BBQ, H.K. style restaurants, you name it.
As for the hotel itself, the rooms are spacious and clean. There is a rest and relax area at the lobby where you can get coffee, tea, water etc. while you wait or if you need to use a computer. There is also a gym if you need to do some small workouts. The best thing I like is the ability to open the top small window in the room so fresh air can come in. I always do that so I can turn off the air-conditioning and have fresh air instead. The weather in Vancouver is pleasant so I find it unnecessary for air-conditioning. Plus most hotel air-conditioning is loud. There is a mini fridge and microwave which really comes in handy.
As for improvements, if they can add more grip to the shower flooring, that will be safer for guests. I find it quite slippery as the shower floors are too smooth. Also, the shower water pressure is quite pathetic especially on the 6th floor, it feels like dripping water. I always look forward to a good shower especially right after traveling on a plane for over 10 hours. The dripping shower is a disappointment.
GGuest UserThis hotel is truly excellent! The location is fantastic, making it easy to get anywhere. The breakfast is especially great for kids – even though it's mostly 'Western food,' my child loved it. Plus, there are two large Asian supermarkets nearby, which is a huge bonus! Seriously good, I highly recommend it.
GGuest UserNice property. Very ridge on early and late check-in and check out. Check on time is 1:00 and it is an extra $50 to check in early. Check-out time is 11:00 and can be extended to noon without a fee but beyond that it is $50. Breakfast is a little bit light with no hot foods.
Great pool and water slide along with a hot tub. I had a suite, and room size was good, almost a mini condominium.
GGuest UserI am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay.
To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level.
There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment.
Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection.
I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered.
In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests.
Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold.
I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.
KkymcuraHotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room.
Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.
MMikki LizIt was my second time staying at this hotel.
There were two things I really needed to mention.
First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.”
I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy.
After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in.
Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before.
The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲
The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor.
The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers.
The housekeeping staff were all super friendly though.
GGuest UserOverall, it is a pleasant hotel for a short stay in downtown. Despite the Karma Lounge currently being under renovation, the hotel arranged a room dining service for breakfast as an alternative, which is acceptable and yummy. The hotel staff are helpful and kind. The location is close to down town, 5 to 10 minute walk to Robson Streetfor shopping, 1 block away has a supermarket and some nice reastieant eg The keg steak house.
SSteven C KFor the price, it is very sufficient. Many aspects of the room felt outdated, but it was all fully functional and clean with no problems. Personally I prefer it this way since you get the savings and the function which is what really matter.
Staff were all nice and I loved that I could check in at 2AM with staff available to assist me.
GGuest UserIt was nice and the experienced was good. Staff are helpful and welcoming. The only thing I’ve noticed is the strong smell from inside the elevator all the way to the corridor. I am saying this because I believed you have the potential to attract more customers if you work on this area. I hope this helps and all the best for you all.
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