This hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.
Perto dos elevadores de esqui em Fieberbrunn, All-Suite Resort Fieberbrunn fica a apenas alguns passos de Pillerseetal e a 2 minuto(s) de carro de Skicircus Saalbach-Hinterglemm Leogang Fieberbrunn. Este apartamento com spa fica a 1,5 km de Bondinho de Fieberbrunn e a 4,3 km de Timok's Alm.
Agende uma visita ao spa de serviço completo. Você pode aproveitar as instalações recreativas, como uma sauna seca e uma academia. Este apartamento oferece comodidades adicionais, como Wi-Fi de cortesia e serviços de concierge.
Há café da manhã (buffet) disponível diariamente, entre 7h e 10h, mediante uma taxa.
As comodidades presentes incluem equipe multilíngue, um cofre na recepção do hotel e caixa eletrônico/serviços bancários. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
Sinta-se em casa em um de nossos 36 quartos com decoração individual, que apresentam cozinhas com Geladeira/freezer grandes e fogão. A propriedade oferece Wi-Fi de cortesia para navegar na web e TVs de tela plana 32 polegadas para a sua diversão. As comodidades incluem cofres e salas de estar separadas. Além disso, você também pode solicitar berços.
Nas montanhas e com excelente localização em Aschau Im Zillertal, VAYA Zillertal fica a 1 minutos de carro de Zillertal e a 5 minutos de Pfarrkirche Ober St. Veit. Este hotel para esqui fica a 25,7 km de Achensee e a 3,2 km de Elevador para esqui de Karspitz 1.
Passe o dia nas pistas de esqui ou aproveite as instalações recreativas que incluem uma piscina externa e uma piscina interna. Este hotel oferece Wi-Fi de cortesia, guarda-esquis e informações sobre passeios de bicicleta. Você chegará rápido às pistas de esqui com nosso traslado de cortesia.
VAYA Zillertal oferece aos hóspedes deliciosas opções de refeição no um restaurante. Feche o fia com uma bebida refrescante em um bar/lounge. Há café da manhã (buffet) disponível diariamente, entre 7h30 e 10h30, mediante uma taxa.
As comodidades presentes incluem check-in expresso e lavanderia. Estacionamento sem manobrista (sujeito a cobrança) está disponível no local.
Sinta-se em casa em um de nossos 82 quartos com máquinas de café expresso. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros possuem secadores de cabelo e roupões de banho. As comodidades incluem chaleiras elétricas e o serviço de arrumação nos quartos é fornecido diariamente.
Não há ar con no quarto, é Muito Feliz que haja um ar congelador portátil no quarto, o que ajuda um pouco no verão.
Através de UMA boa vista de montanhas, a localização não está perto Da cidade de Innsbruck, MAS a amiga Da recepção forneceu-nos duas cartas de hóspedes que nos permitem levar o ônibus J Linha (2 minutos a pé do hotel) que nos leva para a estação de carros de Cidade e também por cabo. A frequência de ônibus J é de cerca de 10 minutos, tão conveniente para nós, porque o hotel tem a estacionamento gratuito para o nosso carro.
Só a questão encontrada é a recepção da senhora me disse que não podia ver o pequeno-almoço incluído Na minha reserva, então eu contactei Trip.com chatline via web call & issue resolved in 10 minutes after Trip.com contacted their agent, great service from Trip.com!
AAnonymous UserLove this hotel. Perfect location to prime attractions and well connected by buses to everywhere. Bus 540 goes straight to Kletterzentrum and to haupbahnhof in other direction. Sightseer bus stop and train to nordkette are right in front ad well. Eurospar supermarket next to it gives us everything we needed
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
MMeFanneeVery nice and good hotel to stay in the beautiful city of Innsbruck. Located not too far from city centre but its only 10 mins by bus to the city and the hotel provides every guests with free bus card for the whole stay, make it easy and convinient for us. The rooms are clean & has enough space. The breakfast also complete and delicious. There are some restaurants & supermarket nearby the hotel. The bus stop also just around the corner of the hotel. This hotel also has free washing machine & dryer to use, with gym & sauna too. Overall this is such a wonderful hotel to stay for our whole family. Thank you for the hospitality
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
WWinner85Room was very clean and bed was comfortable! Fantastic location,just 1 min walk from the centre that has lots of cafes and shops.Breakfast spread was fantastic and gym and sauna were amazing! Beautiful view of the top of Innsbruck!
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
CCoachTimCreationsWe had an amazing two-night stay at Alpenfanner Resort in Mayrhofen. The check-in was seamless even though staff weren’t on site — they buzzed us in, guided us by phone, and explained everything clearly (from key pick-up to parking). Our apartment was spacious, clean and quiet, with a kitchen, separate bedroom and bathroom, plus a balcony with stunning mountain views. The location was perfect — easy walk to the town centre and close to the chairlift. Every evening we enjoyed a glass of wine on the balcony overlooking the Alps. Truly a beautiful and comfortable stay — we only wish we’d booked longer!
GGuest UserRooms were clean, spacious and great that it had a small kitchenette.
Service was excellent and the gym/sauna was good enough to be used.
Was about a 15mins walk from the train station and 20mins walk from the main area/old town.
Other than the location, everything else was great.
VValMorWe had a very positive stay here. The hotel is right in the center, on a pedestrian street, which made everything easy and pleasant. It’s also a great base for skiing — Serfaus, Ischgl, and St. Anton are all within about a 30-minute drive.
The room was comfortable and well maintained, and breakfast was good with enough variety to start the day. There is a small sauna.
For parking, we used the city parking across the river — it’s very close and costs only around €6 per day.
Overall, a great choice and a place we’d happily stay at again.
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