Hotéis 5 Stars em Santa Cruz, Argentina

Very disappointed with my stay at the Hotel, I detail my experience below so that you think well before choosing it: Upon arrival and check-in, they informed me that the price they had quoted me by phone and email was not the final price, since it was ”without VAT”, so I had to pay much more than what I was informed. Very inconvenient and unprofessional. The first night I decided with my partner to have dinner in the hotel restaurant. I had to get up from the table to ask for a menu because the attention was terrible.  Literally HALF AN HOUR AFTER ORDERING our food, the waitress came over to tell us that ONE OF THE DISHES WAS NOT AVAILABLE! One hour wait for food and food arrived at the table at 11:20 p.m.  A real disaster. The food service to the room has an extra cost of $1,000 if you ask that the food be brought to your room. Breakfast is nothing special and pretty disappointing. The WIFI signal is bad and the SPA and sauna service that they boast so much about on the website are not a big thing. MY SPA TREATMENT WAS NOT RELAXING AT ALL. I WAS FREEZING THE WHOLE TIME AND ROOM WAS SO BRIGHT I JUST WANTED TO LEAVE! No kettle if you need to heat water, the furniture is old and the TV is also very old, no Netflix or YouTube, like any 5 star hotel of nowadays. The pool is very small, zero privacy or comfort if there are other people enjoying it.  It has a few lounge chairs piled up in a corner so you don't even want to stay there. In conclusion, I was expecting a quality service according to the high price they charge and I was very disappointed. Far from recommending this hotel as there are so many other much better options at a lower price. It really sucks that they take advantage of people like that and that they boast of being a luxury 5-star hotel when they clearly are not.

Although the hotel is not in the town center, the hotel provides a shuttle bus to and from the town center every hour, and the drive is about 15 minutes, not far. The hotel is located on the shores of Lake Argentine, with beautiful scenery and gorgeous sunrise colors! The front desk of the hotel has a service to provide local tourism projects. The lady has a very good attitude and helps our family to arrange the itinerary. The town is not big and has a very breath of life!

Very disappointed with my stay at the Hotel, I detail my experience below so that you think well before choosing it: Upon arrival and check-in, they informed me that the price they had quoted me by phone and email was not the final price, since it was ”without VAT”, so I had to pay much more than what I was informed. Very inconvenient and unprofessional. The first night I decided with my partner to have dinner in the hotel restaurant. I had to get up from the table to ask for a menu because the attention was terrible.  Literally HALF AN HOUR AFTER ORDERING our food, the waitress came over to tell us that ONE OF THE DISHES WAS NOT AVAILABLE! One hour wait for food and food arrived at the table at 11:20 p.m.  A real disaster. The food service to the room has an extra cost of $1,000 if you ask that the food be brought to your room. Breakfast is nothing special and pretty disappointing. The WIFI signal is bad and the SPA and sauna service that they boast so much about on the website are not a big thing. MY SPA TREATMENT WAS NOT RELAXING AT ALL. I WAS FREEZING THE WHOLE TIME AND ROOM WAS SO BRIGHT I JUST WANTED TO LEAVE! No kettle if you need to heat water, the furniture is old and the TV is also very old, no Netflix or YouTube, like any 5 star hotel of nowadays. The pool is very small, zero privacy or comfort if there are other people enjoying it.  It has a few lounge chairs piled up in a corner so you don't even want to stay there. In conclusion, I was expecting a quality service according to the high price they charge and I was very disappointed. Far from recommending this hotel as there are so many other much better options at a lower price. It really sucks that they take advantage of people like that and that they boast of being a luxury 5-star hotel when they clearly are not.

Although the hotel is not in the town center, the hotel provides a shuttle bus to and from the town center every hour, and the drive is about 15 minutes, not far. The hotel is located on the shores of Lake Argentine, with beautiful scenery and gorgeous sunrise colors! The front desk of the hotel has a service to provide local tourism projects. The lady has a very good attitude and helps our family to arrange the itinerary. The town is not big and has a very breath of life!

Very disappointed with my stay at the Hotel, I detail my experience below so that you think well before choosing it: Upon arrival and check-in, they informed me that the price they had quoted me by phone and email was not the final price, since it was ”without VAT”, so I had to pay much more than what I was informed. Very inconvenient and unprofessional. The first night I decided with my partner to have dinner in the hotel restaurant. I had to get up from the table to ask for a menu because the attention was terrible.  Literally HALF AN HOUR AFTER ORDERING our food, the waitress came over to tell us that ONE OF THE DISHES WAS NOT AVAILABLE! One hour wait for food and food arrived at the table at 11:20 p.m.  A real disaster. The food service to the room has an extra cost of $1,000 if you ask that the food be brought to your room. Breakfast is nothing special and pretty disappointing. The WIFI signal is bad and the SPA and sauna service that they boast so much about on the website are not a big thing. MY SPA TREATMENT WAS NOT RELAXING AT ALL. I WAS FREEZING THE WHOLE TIME AND ROOM WAS SO BRIGHT I JUST WANTED TO LEAVE! No kettle if you need to heat water, the furniture is old and the TV is also very old, no Netflix or YouTube, like any 5 star hotel of nowadays. The pool is very small, zero privacy or comfort if there are other people enjoying it.  It has a few lounge chairs piled up in a corner so you don't even want to stay there. In conclusion, I was expecting a quality service according to the high price they charge and I was very disappointed. Far from recommending this hotel as there are so many other much better options at a lower price. It really sucks that they take advantage of people like that and that they boast of being a luxury 5-star hotel when they clearly are not.

Although the hotel is not in the town center, the hotel provides a shuttle bus to and from the town center every hour, and the drive is about 15 minutes, not far. The hotel is located on the shores of Lake Argentine, with beautiful scenery and gorgeous sunrise colors! The front desk of the hotel has a service to provide local tourism projects. The lady has a very good attitude and helps our family to arrange the itinerary. The town is not big and has a very breath of life!